For customer service queries:
0800 87 87 87
Or to join Trustpower now:
0800 36 98 45
© 2017 Trustpower
Your bill shows all charges on your Trustpower plan for the billing period. Most importantly, it shows the total due and when it needs to be paid. If your plan includes power, gas, phone and internet, these can all be included in the one total due. Here’s a quick tour around your bill.
Account NumberThis is your personal account number, you will need this number handy whenever you contact us.
Due DateThis is the date your payment is due.
Total DueThis is your total amount to pay by the due date, after prompt payment discounts.
Previous AccountHere we show your previous bill balance, the total payments or credits received and any brought forward balance.
This accountHere we breakdown your bill so you can see what you are spending in relation to each service you receive from us.
Prompt payment discountThis is how much you will save by paying your bill on time.
Rachel's messageLook out for tips and announcements from Rachel here.
Payment SlipPlease include this slip when paying by cheque. If paying at a PostShop or NZ Post Agency, please take your payment slip with you (transaction fees will apply). If paying by Direct Debit, the amount to be deducted and the date this will occur, will be shown here. If paying by Telebanking or Online, our bank account number will be shown here. Please remember to use your account number as a reference. Full payment options are shown on either the front or back of the payment slip.
Previous account detailA breakdown of your previous bill balance, any payments or credits received and any balance brought forward.
Details of serviceA detailed breakdown of each of your services.
Property information The address and ICP number this service is supplied to.
Bill periodThe period this bill is for.
Read typeThe read type will be either:
Actual: our meter reader has visited to take your meter readings, or you have supplied your own.
Estimate: we have calculated your electricity usage based on usage history at this property.
Usage graphThis graph will show your usage over a calendar month. This is shown as dollars per day and units per day.