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Better together

For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

© 2020 Trustpower

At Trustpower, we know how important it is to stay connected, so as well as energy and broadband services, we also provide mobile services with a range of plan options to suit your household's needs. From smaller plans, through to unlimited plans, you’ll be able to find a solution that includes the right amount of data, minutes and text for you. Plus, when you bundle your mobile plan with one of our other eligible services, you’ll also receive a mobile bundle discount.

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Mobile Plans

All our mobile plans are pay monthly and include data, minutes and text. Enter your address above to see our mobile plans and pricing. 

Add Ons

Add On packs are available for you to add to your plan should you use up your monthly mobile plan allowances for data and minutes, or if you require hot spotting. We recommend purchasing Add Ons when needed as they provide you with great value for money and keep you from going onto higher charges associated with standard charges. Check out the Add On packs available below. To add a pack to your mobile plan, simply go to the Trustpower App, available in the Apple App Store and Google Play Store.

 Pack Price
$10
$15
$20
$7
$10
$10

Note: all Add Ons are valid for 30 days. Packs above are available for use in NZ only. Hot Spot Packs are only available with the Unlimited Data Plan. 

 

Data Auto Allowance

A Data Auto Allowance of 100MB (cost $5) is automatically applied by us when you reach your plan allowance for data, or have used up any rollover data or Add On data packs that you have purchased. It is only applied once per 30 days if needed to help keep you from going straight onto higher charges associated with standard charges. You should have been automatically opted into this feature when you took up your mobile plan with us. You can opt in or out of Data Auto Allowance at any time via the Trustpower App, available in the Apple App Store and Google Play Store. Please note Data Auto Allowance excludes roaming and is available for use in NZ only.

Mobile Bundling

Free up more time to do the things you love by creating a bundled plan designed for you, your family, and your home. As well as mobile, Trustpower can supply most areas of New Zealand with electricity, broadband and gas services. Find out what services are available at your address, and build a bundle that’s right for you with our plan builder today. By adding more services to your bundle, you’ll get some great bundle deals, and can cut down on the hassle of dealing with multiple providers, while streamlining everything into one simple bill each month for all the services you have with us.

Leading New Zealand company

Things have come a long way since our beginnings as the Tauranga Electric Power Board in the early 1920s. We’ve grown to around 235,000 customers across New Zealand, adding broadband, gas, and more recently mobile, to the services we offer. We’re proud to be a New Zealand company that keeps growing and providing our customers with simplified service solutions.

Your Mobile questions, answered

Mobile Plans

Our Mobile Plans are pay monthly (on account) plans and include an allowance of data, minutes and texts. On our Unlimited data mobile plan, speeds will reduce at 40GB. Plan data is for use in NZ only. Plan minutes and texts are for NZ and Australia. Your mobile plan will renew on the 26th of each month.

Rollover

All our capped data plans allow data to rollover for 12 months. The majority of our plans have unlimited minutes included, however some of our smaller plans have capped minutes – these capped minutes do not rollover if unused. All our plans have Unlimited texts.

Standard Charges

When you use all your mobile plan allowance, if you do not have any rollover or active Add Ons or Auto Allowances, or you use mobile services that are not included in your plan, you will be charged at standard charges. To view our standard charges click here.

Roaming Zones and Rates

If you are travelling outside of New Zealand and want to use your mobile phone, you will be using our roaming services and are subject to roaming charges. To view our roaming services and charges click here.

Mobile Bundle Discount

You will receive a discount of $5 off each mobile plan when you also have a Trustpower energy and broadband service with us. You must retain at least one additional eligible Trustpower service (energy or broadband) along with your mobile service, otherwise you will lose the discount. This discount may or may not be available in conjunction with future promotional mobile offers.

Mobile Terms and Conditions

To view our full Mobile Service Terms and Conditions, click here. To view our full Mobile Plan Terms and Conditions, click here.

Troubleshooting

If you are having any issues with using the mobile service, you can check out our Troubleshooting tips here.

Lost or Stolen

If you have lost your mobile phone, or think it may have been stolen, please contact us immediately. Click here to find out more.

Voicemail

A voicemail service is included with your plan. If you need help with setting up or accessing your voicemail, click here.

Mobile FAQs

 Visit this page to search questions you may have regarding mobile.

Ways to sign up

Online

The process should take less than 10 minutes if you have all your information.

What information will help with signup?

Call us

You can ring us directly on

0800 36 98 45

Find out more

We can call you

Give us your details and we can call you back at a time that suits.

Call me

We will get back to you within one business day.

Better together

For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

© 2020 Trustpower

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