Mobile Plans
All our mobile plans are pay monthly and include data, minutes and text. Enter your address above to see our mobile plans and pricing.
Add Ons
Add On packs are available for you to supplement your pay-per-month plan, should you use up your monthly mobile data allowance minutes (on Rollover plans), or if you require hotspotting (a hotspotting add on is required to hotspot on the 40GB Endless Mobile plan). We recommend purchasing Add Ons when needed as they provide you with great value for money. Check out the Add On packs available below. To add a pack to your mobile plan, simply go to the Trustpower App, available in the Apple App Store and Google Play Store.
Add Ons for Rollover Data Plans:
| Pack | Price |
|---|---|
| $10 | |
| $15 | |
| $20 | |
| $7 |
Hotspotting Add Ons:
Hotspot Packs are only available on the 40GB Endless Mobile plan.
| Pack | Price |
|---|---|
| $10 | |
| $10 |
Note: all Add Ons are valid for 30 days. Packs above are available for use in NZ only.
Data Auto Allowance
On Rollover Data plans, a Data Auto Allowance of 100MB (cost $5) is automatically applied by us when you reach your data limit, or have used up any rollover data or Add On data packs that you have purchased. It is only applied once per 30 days if needed. You should have been automatically opted into this feature when you took up your mobile plan with us. You can opt in or out of Data Auto Allowance at any time via the Trustpower App, available in the Apple App Store and Google Play Store. Please note Data Auto Allowance excludes roaming and is available for use in New Zealand only.
Data Boost
If you are on an Endless Data plan and you run out of your max speed data, you can purchase a 1GB Data Boost for $10. Your Data Boost will become active immediately once purchased and is valid for 7 days, even if you still have plan data available. If applicable, the Data Boost will carry over to the following month and will be used before the next month's max speed plan data (until the Data Boost data is fully used or it expires). Data Boosts are available to purchase through the Trustpower App.
Your Mobile questions, answered
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Mobile Plans
Our Mobile Plans are pay monthly (on account) plans and include an allowance of data, minutes and texts. On our Endless Mobile plans, speeds will reduce after you have used the maximum amount of speed data that your plan allows for each month. Plan data is for use in NZ only. Plan minutes and texts are for New Zealand and Australia. Our mobile plans are renewed on the 26th of each month.
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Rollover
Our Rollover Data plans allow data to rollover for 12 months and have capped minutes – these capped minutes do not rollover if unused. All our plans have Unlimited texts. Read more here.
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Endless Mobile
If you are on one of our Endless Mobile monthly plans, you won't have to worry about how much data you have left. Instead, you'll get endless data with the speed reducing once you go over the max speed data allowance of your chosen Endless Mobile plan. If you're a heavy data user, this is a great plan choice for you. Aside from unlimited data, Endless mobile plans also include unlimited calls and texts to NZ and Australia.
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Standard Charges
When you use all your monthly plan allowance on Rollover Data plans and do not have any Rollover Data or active Add Ons or Auto Allowances, or you use mobile services that are not included in your plan, you will be charged our standard data charges. We recommend monitoring your data usage regularly to avoid any unexpected data charges. To view our standard charges, click here.
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Roaming Zones and Rates
If you are travelling outside of New Zealand and want to use your mobile phone for data and calls, you will be using our roaming services and are subject to roaming charges. To view our roaming services and charges, click here.
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Mobile Bundle Discount
You will receive a discount of $5 off each mobile plan for members within your household when you also have a Trustpower energy and broadband service with us. You must retain at least one additional eligible Trustpower service (energy or broadband) along with your mobile service, otherwise you will lose the discount. This discount may or may not be available in conjunction with future promotional mobile offers.
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Mobile Terms and Conditions
To view our full Mobile Service Terms and Conditions, click here.
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Troubleshooting
If you are having any issues with using the mobile service, you can check out our Troubleshooting tips here.
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Lost or Stolen
If you have lost your mobile phone, or think it may have been stolen, please contact us immediately. click here to find out more.
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Voicemail
A voicemail service is included with your plan. If you need help with setting up or accessing your voicemail, click here.
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Mobile FAQs
Visit this page to view our mobile FAQs.
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Ways to sign up
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