Fees

FEES.

We sometimes have to charge fees for services outside of your day-to-day services. These are not part of your power or gas prices.

Fee Type		Electricity	Gas
New Connections
New connection		$0*	Ask us for a quote
Change from builders temporary supply to permanent supply		$0*
New connection (Time of use)		Ask us for a quote
* $0 retailer cost only - this does not include any fees you may incur from an electrician, inspector or any network fees Reconnection/Disconnection*
Disconnection	Urban	$70	$120
	Rural	$70	$120
	Remote	Ask us for a quote	Ask us for a quote
Onsite reconnection - Business hours	Urban	$70	$120
	Rural	$70	$120
	Remote	Ask us for a quote	Ask us for a quote
Onsite reconnection - After hours	Urban	$120	$185
	Rural	$190	$185
	Remote	Ask us for a quote	Ask us for a quote
Automated reconnection		$25
Automated disconnection		$25
Permanent disconnection	Urban	$130	Ask us for a quote
	Rural	$165	Ask us for a quote
	Remote	$255	Ask us for a quote
Metering Fees*
Metering investigation	Urban	$195	Ask us for a quote
	Rural	$260	Ask us for a quote
	Remote	$325	Ask us for a quote
Import/Export meter installation (used for self-generation such as solar)	Urban	$195
	Rural	$265
	Remote	$325
	Time of Use (TOU)	Ask us for a quote
Non-network Fault		$170
Noisy meterboard - Business hours**	Urban	$175
	Rural	$210
	Remote	$250
Noisy meterboard - After hours**	Urban	$220
	Rural	$280
	Remote	$320
No hot water internal fault - Business hours**	Urban	$175
	Rural	$210
	Remote	$250
No hot water internal fault - After hours**	Urban	$220
	Rural	$280
	Remote	$320
Meter testing fee		$240
Metering Alterations*
Upgrade/Downgrade		$245	Ask us for a quote
Relocation	Urban	$195	Ask us for a quote
	Rural	$260	Ask us for a quote
	Remote	$330	Ask us for a quote
Meter reseal	Urban	$175	Ask us for a quote
	Rural	$240	Ask us for a quote
	Remote	$305	Ask us for a quote

Phone & Broadband Charges

Fee Type	Cost
Telecommunication restriction	$45
Reconnection of phone and/or broadband services***	$63

Administration

Fee Type	Cost
Over the counter payment fee at NZ Post	$1.50
Credit card surcharge	0.80%
Refund fee	$7.50 (first 2 refunds are free)
Late Payment fee (after 10 business days from due date)	$8
Final Notice (after 20 business days from due date)	$25

Please note:

All prices include GST.

*When a site visit is required in some remote areas higher charges may apply. Both disconnection and reconnection fees will apply if both jobs are completed.

**These fees will only be charged if no fault is found, or the fault is found to be internal.

***If wireless broadband services are disconnected, an availability check is required prior to reconnection. Mercury can’t guarantee wireless broadband availability once disconnected.