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1. Welcome to the Trustpower website (Site). In these terms, “Trustpower” “we” or “us” means Mercury NZ Limited trading as Trustpower, and any reference to “you” or “your” refers to the Site user. 

2. You agree to be bound by these Terms of Use and to our privacy policy linked at clause 7 by your use of the Site. 

3. The terms and conditions for using the Site are set out below. These Terms of Use should be read in conjunction with any other terms and conditions you have agreed with us.  If there is any inconsistency, then those terms and conditions will prevail over the below terms and conditions

4. If you have any questions regarding these Terms of Use or any of the policies contained in them, please contact us on enquiries@trustpower.co.nz or at the following address: 

Private Bag 12023
Tauranga Mail Centre
Tauranga 3143 

5. Trustpower may vary these Terms of Use at any time and for any reason. Any variation will be effective on the posting of the terms on the Site. 

6. These Terms of Use are governed by the laws of New Zealand. 

Personal information

7. You may be required to provide personal information (such as identification or contact information) in order to take up offers displayed on the Site. You agree that any registration information you give to Trustpower will be accurate, correct and up to date. 

8. Any personal information provided to Trustpower may be used and stored by Trustpower in accordance with our Privacy Policy, available on our website www.trustpower.co.nz/privacy-policy

9. You agree that Trustpower may disclose your personal information (including but not limited to your name and contact details) to relevant authorities, any internet service provider that you use to access the Site, and/or the applicable intellectual property rights holders (or their representatives) if Trustpower considers that you are infringing the intellectual property rights of any person. 

Intellectual property 

10. All information on the Site is protected by copyright. 

11. You may not use any trade mark on this Site without the prior written consent of Trustpower or the relevant trade mark owner. 

12. You agree to indemnify Trustpower for the cost of any claims arising from your unauthorised use of the intellectual property on this Site. 

Sharing and using site content

13. You may not display or redistribute any images on the Site, without the prior written consent of Trustpower. 

14. You may display or redistribute other content on the Site, provided that you do so in an appropriate and non-offensive manner at all times. If you display or redistribute any content you must credit the content back to us and provide a link to the Site. 

15. You may use the tools provided on the Site to display or redistribute our content via email and social media, provided that you do so only in accordance with those tools. 

16. We reserve the right to request, at any time and for any reason, that you remove any Site content that you have shared outside the Site, and you agree that you will immediately comply with any such request. 

17. You may not use the Site for any illegal activity. 

18. You may not use any sort of data scraping or mining mechanism in relation to the content on the Site. 

Our liability to you

19. Trustpower will endeavour to keep this Site secure and free of errors. However, to the extent permitted by New Zealand law, Trustpower will not be responsible for any and all damages or loss arising from the use of this Site, including but not limited to;
(a) any loss or damage caused by viruses that may be transmitted to your computer by use of the Site. Trustpower expressly excludes any guarantees as to the security of the Site and any use is at your own risk;
(b) any loss or damage arising from any errors in the information contained in the Site;
(c) any incorrect pricing or information on the Site. You acknowledge that the prices and information displayed on the Site may not always be up to date pricing and information and are at all times subject to change; and
(d) any recommendations we make to you about the most suitable energy plan for your needs. Although we will try in good faith to recommend the plan most suited to you, you are responsible for monitoring your electricity usage and choosing the correct plan for your needs. 

20. This limitation of liability applies to damages of any kind, including direct, indirect, incidental, loss of income, profit, data, property, and claims by third parties. However, this limitation and these terms and conditions do not affect any rights you may have under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986

21. Trustpower takes no responsibility for any other website linked to this Site. Any links are provided for your convenience as the Site user and Trustpower takes no responsibility for any loss arising from the use of a linked website. Please note that other websites may have different terms of use and privacy policies to those provided by Trustpower.