Ways to sign up
Online
The process should take less than 10 minutes if you have all your information.
We can call you
Give us your details and we can call you back at a time that suits.
We will get back to you within one business day.
Nearly 235,000 customers around New Zealand already choose Trustpower for their power, gas, internet or phone. We would be delighted to welcome you as a customer as well. Here’s some information you may wish to check out, before you start building your Trustpower plan and sign up with us.
We want to help make signing up for your Trustpower plan as fast and easy as possible. Here’s a guide to key information you’ll be asked for, so you can get things together before you start.
Providing genuinely helpful customer service is a top priority for all of us at Trustpower. Our customers often say that getting the basics right is what matters and we agree 100%. Wherever you are in New Zealand and whatever your choice of our power, gas, phone or internet services, our commitment is to get the basics right for you. That means delivering what you need, when and how you need it. And promising you, that our people will always care.
Do you, or does someone in your household, depend on electricity for critical medical support? Is your health or wellbeing especially vulnerable? Please let us know, especially if you’re having difficulty paying your power bills. We will act with care and respect.
To help us provide you with the best possible service, here are a few key things to consider. They are important whatever plan you’re on, wherever in New Zealand you live, and whether you’re a new Trustpower customer or have been with us for years.
You’ll be asked for your personal details, including your email address and phone numbers.
To make this process as fast as possible, you may wish to have details of your current provider/s, your account number, and name on the bill on hand.
The process should take less than 10 minutes if you have all your information.
8.30am - 8.00pm
Monday - Thursday
8.30am - 5.00pm
Friday
You can ring us directly on