Becoming a customer

Almost 280,000 households around New Zealand already choose Trustpower for their power, gas, internet or phone. We would be delighted to welcome you as a customer as well, so we can deliver the best. Here’s some information you may wish to check out, before you start building your Trustpower plan and sign up with us.

What information you'll need to provide

We want to help make signing up for your Trustpower plan as fast and easy as possible. Here’s a guide to key information you’ll be asked for, so you can get things together before you start.

Paying your account

Each month you pay your Trustpower account in full, on time, you receive a prompt payment discount. You have a range of different ways to pay, including direct debit, automatic payment, online banking, phone banking and cheque. To help simplify your budgeting, you can use SmoothPay and choose your payment due date.

Our commitment to you

Providing genuinely helpful customer service is a top priority for all of us at Trustpower. Our customers often say that getting the basics right is what matters and we agree 100%. Wherever you are in New Zealand and whatever your choice of our power, gas, phone or internet services, our commitment is to get the basics right for you. That means delivering what you need, when and how you need it. And promising you, that our people will always care.

Vulnerable or medically dependent customers

Do you, or does someone in your household, depend on electricity for critical medical support? Is your health or wellbeing especially vulnerable? Please let us know, especially if you’re having difficulty paying your power bills. We will act with care and respect.

Things to consider

To help us provide you with the best possible service, here are a few key things to consider. They are important whatever plan you’re on, wherever in New Zealand you live, and whether you’re a new Trustpower customer or have been with us for years.