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Retrieving Data

Trustpower is proud to be a part of New Zealand’s ultra-fast broadband rollout, connecting Kiwis across the nation. As this is a new network, getting fibre to your home involves several steps. Here’s how you can get a UFB installation at your place when the New Zealand fibre rollout reaches your home.

How to install fibre at your home

Technicians will do the work for your fibre connection, and you will be required simply to agree to the plans and be at home on two occasions to allow the fibre installation company to get the job done.

  • To begin the fibre installation process, you will book a time for a technician to come to your home and complete the onsite scope.
  • Secondly, the technician will visit your home and plan with you how to install the fibre optic cable to the house. You will need to be home for this visit, and allow at least one hour to plan the locations for the fibre termination point installation both internal and external, the optical network terminal and the UFB modem.
  • The building section of the installation does not require you to be at home, but you must be contactable by phone in case the plan needs to be changed. A crew will duct the fibre optic cable from the boundary to the external termination point in an agreed-upon manner, whether that’s overhead, a shallow buried cable, a surface mounted cable or one of the other options for installing fibre to the home.
  • Once the external hardware is placed, a technician will return to install the internal equipment: the internal termination point, optical network terminal and modem. They will then test to ensure it works. You will need to be home for this, and allow three to four hours. This completes the fibre broadband installation process.

The external and internal termination points and optical network terminal will be provided by the fibre installation company. Trustpower will provide your UFB modem.

Ultra Fast Broadband rollout timetable

The fibre network is stretching across NZ quickly, with an aim to have Ultra Fast Broadband available to 87% of New Zealanders by 2022. Some regions and cities are now fully covered. To check whether you can connect now, enter your address and postcode into our fibre broadband availability checker.

Before the installation

An appointment will be booked for a technician to complete the onsite scope (see step 1 below). Once this appointment has been booked you will receive a text and/or call advising of the appointment time.

STEP 1: Agree

A technician will call Confirm where to install the new equipment inside And discuss the install from the road to your house

You will need to allow a minimum of one hour for this visit and are required to be at home.

A qualified technician will organise a time to go over how the fibre will be installed from the boundary to the house.

They will discuss and agree with you where the the following is to be installed:

  • External Termination Point (ETP)
  • Internal Termination Point (ITP)
  • Optical Network Terminal (ONT)
  • Modem. For optimal WiFi performance we recommend you put your modem in a central location in your house.

STEP 2: Build

Getting from the road to your house Installing the External Termination Point (ETP) to the house Reinstating the surface on a like for like basis

You are NOT required to be home for this part of the installation, although you are required to be contactable if any changes to the agreed plan need to be made. If you would like to be present, please advise the technician during the first visit.

An installation crew will visit the property and put in ducting from the boundary to the previously agreed External Termination Point.

There are a few ways to install fibre to your home:

  • An overhead installation (aerial) – if you already receive your services via an aerial cable, the fibre will be installed in the same way.
  • Shallow buried cable – potentially across a garden or a lawn
  • Surface mounted cable – the fibre cable can be mounted to a driveway, curb, footpath or structurally sound fence or retaining wall. Where greater protection is needed it can be mounted inside a pipe.
  • New buried pipe – drilled or trench.
  • Underground installation – the installers will dig up the previously installed fibre duct at the boundary and then either:
    1. Drill underground towards the house (minimal disruption).
    2. Dig a trench towards the house.
    3. If possible, use an existing duct.

At the time of the appointment the solution to deliver fibre to your home will be decided. It may be a mix of the above options depending on the requirements onsite.

STEP 3: Connect

The technician will install new equipment Test the fibre connection Optical network terminal connected to the new UFB network

You will need to allow a minimum of three to four hours for this visit and are required to be home.

The technician will install the internal equipment (ITP, ONT and Trustpower modem) and make sure you’re connected.

They will then test the services to ensure they are working. Should the service not work for any reason, you might be asked to call the Trustpower Service desk on 0800 87 87 87 to let us know.

Network supplied equipment:

This is the equipment supplied by the installer (e.g. Chorus)

Fibre installation process - network supplied equipment ETP Fibre installation process - network supplied equipment ITP Fibre installation process - network supplied equipment ONT

This is what will be installed on the outside of the house. It’s called an External Termination Point (ETP).

This is what will be installed inside the house. This is an Internal Termination Point (ITP). The Optical Network Terminal (ONT) is the central point of the fibre connection.

Trustpower supplied equipment:

This is your modem. It is connected to the ONT and provides your internet connection either wirelessly or via Ethernet cable.

Images are indicative only. The actual equipment installed may differ slightly from those shown.

Your power and broadband questions, answered

Where is Ultra Fast Broadband available?

In many places across the country! To find out whether it’s in your area, use our checker which can determine fibre broadband availability by postcode and address.

When will Ultra Fast Broadband be available?

It is already available in many parts of New Zealand. Fibre optic broadband availability should cover around 75% of the country by 2020, so unless you are in a remote area, it should be near you very soon.

What’s the Ultra Fast Broadband rollout timetable?

The Ultra Fast Broadband initiative has a primary target of 87% of the population covered by 2022. It is well on track, with many cities already fully connected.

How do I connect to Ultra Fast Broadband?

The first step towards a fibre installation is to check that it is available at your home. Then, you can call Trustpower and set up an appointment for a technician to come to you and begin the process which is outlined above.

What do I need for fibre broadband?

The equipment required is provided by the fibre installation company (Chorus or a different local contractor) and the service provider, i.e. Trustpower. It includes external and internal termination points, an optical network terminal and a modem