Mobile Roaming

Roaming Zones

Our international roaming charges differ depending on the country (and roaming zone) you are in. Make sure you check the roaming rates of the country you plan to visit. The table below provides information on which countries fall under which zone.

Zone 1 Australia & Christmas Island
Zone 2 Argentina, Brazil, France, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Venezuela, India, South Africa, Switzerland, Vietnam, Qatar, American Samoa, Austria, Belgium, Greece, and Portugal
Zone 3 Denmark, Finland, Iceland, Luxembourg, Norway, San Marino, Sweden, Vatican City and New Caledonia
Zone 4 Afghanistan, Albania, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Benin, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cape Verde, Cayman Islands, Central Africa, Chad, Chile, Colombia, Congo (DRC), Cook Islands (Rarotonga), Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Dominica, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Falkland Islands, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey & Jersey, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Hungary, Iraq, Isle of Man, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Macedonia FYR, Madagascar, Malawi, Maldives, Mali, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Poland, Rarotonga (Cook Islands), Reunion Island, Romania, Russia, Rwanda, Saba, Serbia, Seychelles, Slovakia, Slovenia, Solomon Islands, Sri Lanka, St Barts, St Eustatius, St Kitts & St Nevis, St Lucia, St Marin (Dutch), St Martin (French), St Vincent & The Grenadines, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos, Uganda, Ukraine, Uruguay, Uzbekistan
Zone 6 Canada, China, Fiji, Germany, Ireland, Italy, Nauru, Papua New Guinea, Puerto Rico, Samoa, Spain, Tonga, UK, USA, US Virgin Islands, Vanuatu
Zone 7 In-flight Roaming and At Sea Roaming

Zone 1
Australia & Christmas Island

Zone 2
Argentina, Brazil, France, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Venezuela, India, South Africa, Switzerland, Vietnam, Qatar, American Samoa, Austria, Belgium, Greece, and Portugal

Zone 3
Denmark, Finland, Iceland, Luxembourg, Norway, San Marino, Sweden, Vatican City and New Caledonia

Zone 4
Afghanistan, Albania, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Benin, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cape Verde, Cayman Islands, Central Africa, Chad, Chile, Colombia, Congo (DRC), Cook Islands (Rarotonga), Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Dominica, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Falkland Islands, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey & Jersey, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Hungary, Iraq, Isle of Man, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Macedonia FYR, Madagascar, Malawi, Maldives, Mali, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Poland, Rarotonga (Cook Islands), Reunion Island, Romania, Russia, Rwanda, Saba, Serbia, Seychelles, Slovakia, Slovenia, Solomon Islands, Sri Lanka, St Barts, St Eustatius, St Kitts & St Nevis, St Lucia, St Marin (Dutch), St Martin (French), St Vincent & The Grenadines, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos, Uganda, Ukraine, Uruguay, Uzbekistan

Zone 6
Canada, China, Fiji, Germany, Ireland, Italy, Nauru, Papua New Guinea, Puerto Rico, Samoa, Spain, Tonga, UK, USA, US Virgin Islands, Vanuatu

Zone 7
In-flight Roaming and At Sea Roaming

Note: there is no Zone 5.

Roaming Add Ons

When roaming in MultiZone countries (countries that are in Zones 1, 2 or 6 in the table above), Roaming Add On packs are available. We recommend purchasing Roaming Add Ons when roaming in MultiZone countries as they provide you with packs full of data, minutes and texts, that keep you from going onto higher charges associated with roaming standard rates. You can add a pack prior to travelling or whilst travelling – to do so, simply go to the Trustpower App, available in the App Store and Google Play. Check out the Roaming Add On packs available below.

Pack	Price
Roaming Value Pack - 1GB 200 Mins Out 200 Mins In 200 Text Valid for 7 days from first use Available for use within 365 days of purchase	$26
Roaming Data Pack - 1GB Valid for 7 days from first use Available for use within 365 days of purchase	$21

Roaming Auto Allowance

A Roaming Auto Allowance is automatically applied by us on your mobile plan should you be roaming in a MultiZone country (Zones 1, 2, or 6) and not have already purchased a Roaming Add On pack. A Roaming Auto Allowance costs $22 (the price will increase to $26 from April 8th) and includes 1GB of data, 200 minutes outgoing, 200 minutes incoming, and 200 texts. It is valid for 7 days from first use and will be applied up to 3 times ($22 cost each time) if needed to help keep you from going straight onto higher charges associated with roaming standard rates. You should have been automatically opted into this feature when you took up your mobile plan with us. You can opt in or out of Roaming Auto Allowance at any time via the Trustpower App, available in the Apple App Store and Google Play Store.

Note: you need an active Roaming Pack or Roaming Auto Allowance in order to use data roaming services in MultiZone countries.

International Roaming Standard Rates by Zone

See below Casual Roaming rates which will be applied if you do not purchase a roaming pack, or are in a country where roaming packs aren't available. The table below shows our roaming standard charges for each Zone. Standard rates do not apply for data roaming. To use data roaming services in MultiZone countries, you need an active Roaming Pack or Roaming Auto Allowance. Data roaming services are not available in non MultiZone countries. In these countries, we recommend connecting via WiFi where possible.

Roaming Zone & Charges	Price	Rating
Zone 1
Voice Call - Outgoing	$0.60	Minute + Minute
Voice Call - Incoming	$1.20	Minute + Minute
SMS (Text) - Outgoing	$1.00	Per Text
SMS (Text) - Incoming	Free	Per Text
MMS (Picture Message) - Outgoing	$1.20	Per Message
MMS (Video Message) - Outgoing	$1.80	Per Message
MMS (Picture/Video Message) - Incoming	$0.60	Per Message
MMS (Picture Message) to Email	Free	Per Message
MMS (Video Message) to Email	$1.80	Per Message
Zone 2
Voice Call - Outgoing	$2.90	Minute + Minute
Voice Call - Incoming	$1.20	Minute + Minute
SMS (Text) - Outgoing	$1.00	Per Text
SMS (Text) - Incoming	Free	Per Text
MMS (Picture Message) - Outgoing	$1.80	Per Message
MMS (Video Message) - Outgoing	$2.30	Per Message
MMS (Picture/Video Message) - Incoming	$1.20	Per Message
MMS (Picture Message) to Email	Free	Per Message
MMS (Video Message) to Email	$2.30	Per Message
Zone 3
Voice Call - Outgoing	$4.10	Minute + Minute
Voice Call - Incoming	$1.20	Minute + Minute
SMS (Text) - Outgoing	$1.00	Per Text
SMS (Text) - Incoming	Free	Per text
MMS (Picture Message) - Outgoing	$4.10	Per Message
MMS (Video Message) - Outgoing	$4.60	Per Message
MMS (Picture/Video Message) - Incoming	$3.50	Per Message
MMS (Picture Message) to Email	Free	Per Message
MMS (Video Message) to Email	$4.60	Per Message
Zone 4
Voice Call - Outgoing	$5.20	Minute + Minute
Voice Call - Incoming	$1.20	Minute + Minute
SMS (Text) - Outgoing	$1.00	Per Text
SMS (Text) - Incoming	Free	Per text
MMS (Picture Message) - Outgoing	$6.40	Per Message
MMS (Video Message) - Outgoing	$6.40	Per Message
MMS (Picture/Video Message) - Incoming	$5.80	Per Message
MMS (Picture Message) to Email	Free	Per Message
MMS (Video Message) to Email	$6.40	Per Message
Zone 6
Voice Call - Outgoing	$2.90	Minute + Minute
Voice Call - Incoming	$1.20	Minute + Minute
SMS (Text) - Outgoing	$1.00	Per Text
SMS (Text) - Incoming	Free	Per Text
MMS (Picture Message) - Outgoing	$1.80	Per Message
MMS (Video Message) - Outgoing	$2.30	Per Message
MMS (Picture/Video Message) - Incoming	$1.20	Per Message
MMS (Picture Message) to Email	Free	Per Message
MMS (Video Message) to Email	$2.30	Per Message
Zone 7
Voice Call - Outgoing	$4.10	Minute + Minute
Voice Call - Incoming	$1.20	Minute + Minute
SMS (Text) - Outgoing	$1.00	Per Text
SMS (Text) - Incoming	Free	Per Text
MMS (Picture Message) - Outgoing	$4.10	Per Message
MMS (Video Message) - Outgoing	$4.60	Per Message
MMS (Picture/Video Message) - Incoming	$3.50	Per Message
MMS (Picture Message) to Email	Free	Per Message
MMS (Video Message) to Email	$4.60	Per Message

Note:

• Voice Calls: charges for roaming apply regardless of whether the call is made to a fixed landline number or a mobile number, or whether the call is within the visited country, back to New Zealand, or to a third country. Voice calls are charged per minute.
• SMS/MMS: charges for roaming apply regardless of whether the message is sent back to New Zealand or somewhere else internationally.
• Voicemail while overseas: there are no charges for messages left on your voicemail service while roaming. There is however a charge to retrieve a voicemail while roaming - it will be charged at the standard per minute rate in the country you are in, unless you have an active roaming pack.
• All roaming charges are GST inclusive.
• For more information and helpful tips about Roaming, click here.

Monitoring Data Usage When Roaming

To prevent accidental use of mobile data when roaming, turn off mobile data on your mobile device. Keep an eye on how much data your online activities use. Social media and messaging apps, video, and music streaming sites, and ride sharing services are common culprits of consuming data use.

Also, be sure to check the roaming rates of your destination before travelling. To save yourself time and money, consider purchasing a roaming pack or data add ons at great prices from Trustpower.