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IN AN EMERGENCY CALL 111

Call us immediately on 0800 87 87 87 if you think your electricity or gas supply may be hazardous.

In the event of an electrical emergency

  • If it is safe, turn off your electricity supply at the main switch. This should be located in the switchboard and labelled as ‘Main Switch’.
  • If someone has been shocked don’t touch them. Disconnect the power source or move the source away with a non-conductive object like a wooden broom handle. Call 111 immediately.
  • Treat any fallen power lines as live. Do not go near the lines or any trees or branches touching them.
  • If people or animals are trapped by downed lines, leave them and have them stay in place until emergency crews arrive or advise that electricity has been disconnected.
  • Electricity from lines can jump – stay at least 8 metres away at all times.
  • If you can smell electrical burning, turn off your electricity at the main switch and call the fire service on 111 immediately.

    In the event of a reticulated gas emergency
  • If you smell gas, get outside immediately, leave doors open to ventilate.
  • Shut your gas off.
  • Leave the premises and call the fire service on 111 from a safe distance.
  • Do NOT use matches, lighters or cigarettes in the area.
  • Do NOT use a telephone or mobile phone around any suspected gas leak.
  • Avoid switching any lights or electrical appliances in the area on or off.

    In the event of a gas bottle emergency

  • If safe, turn off supply.
  • Open doors/windows.
  • Vacate the premise.
  • Do NOT use matches, lighters or cigarettes in the area.