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If you’re wanting to tell us about something that needs doing, please call us on 0800 87 87 87. Our Customer Service Representatives are supported by a great team and well placed to help you.

Trustpower’s Customer Resolution Office

To make a complaint about our service, please call or write to our Customer Resolution Office. Your complaint will be acknowledged within two working days and we endeavour to resolve complaints within 20 working days. There is no charge for this service. 

You can call the Customer Resolution Office on 0800 87 87 87, or send them an email, or post a letter to:

Customer Resolution Office,
Private Bag 12023,
Tauranga Mail Centre,
Tauranga 3143.

Utilities Disputes Limited

Utilities Disputes provide a free and independent dispute resolution service to help consumers to resolve electricity, gas and water complaints with their provider. If you feel your complaint has not been resolved properly by Trustpower, you can contact Utilities Disputes Limited (UDL)Utilities Disputes Limited is an independent organisation that specialises in resolving complaints in a fair way, at no cost to the customer. Trustpower is a member. 

If your complaint is regarding rights of access, you can access the Broadband Shared Property Access Dispute Scheme (BSPADS). This free service is also provided by Utilities Disputes Limited.

You can call Utilities Disputes Limited on 0800 22 33 40, or send them an email or post a letter to:

Utilities Disputes Limited,
PO Box 5875,
Lambton Quay,
Wellington 6145,
Freepost 192682.

For more information, visit the Utilities Disputes website

Telecommunication Dispute Resolution (TDR)

If you feel your complaint has not been resolved by Trustpower, you can contact the TDR. The TDR is a free and independent service that specializes in resolving telecommunication complaints in a fair way. Trustpower is a member of the Telecommunication Dispute Resolution Scheme.

You can call the TDR on 0508 98 98 98, or send them an email, or post a letter to:

Telecommunication Dispute Resolution,
Freepost 214075,
Po Box 5573,
Wellington, 6145.