Service terms and
conditions
Please take the time to read the different Trustpower service terms and conditions below. These documents contain the agreements between you and Trustpower. They cover information regarding our services, our commitment to you and vice versa, payments, performance standards, as well as topics like safety, connection, delivery and other matters.
Terms and conditions for power and reticulated gas customers
If you’re a Trustpower electricity or reticulated gas customer, our Customer Service Agreement details your agreement with us.
Terms and conditions for Phone & Internet customers
If you have your phone and/or internet services with Trustpower, these are our standard terms and conditions for all phone and internet services.
Click here to read the standard terms and conditions for all phone and internet services.
Terms and conditions for LPG customers
If you’re a Trustpower LPG customer, here are our standard terms for the supply of LPG.
Terms and conditions for Friends Extra customers
If you’re a Friends Extra member, these are the terms and conditions that apply.
Terms and conditions for Phone & Internet business customers
If you’re a Trustpower Business customer and have your phone and/or internet services with Trustpower, these are our standard terms and conditions for your Business phone and internet services.
Click here to read the business phone and internet services agreement.
Terms and Conditions for Mobile customers
If you're a Trustpower Mobile customer here the are terms and conditions that apply.