Welcome to Trustpower. The browser that you are currently using is not supported by this site. For best results please upgrade your browser.

Retrieving Data

Menu

Trustpower

Enter search keywords
Login
Sign up For Home / For Business
FAQs

Close

Open

For your home
- Back For your home
- Power
  - Back Power
- Power and Gas
  - Back Power and Gas
- Power and Broadband
  - Back Power and Broadband
- Power, Gas and Broadband
  - Back Power, Gas and Broadband
- Plan Builder
  - Back Plan Builder
- About our products
  - Back About our products
  - Electricity
    - Back Electricity
  - Types of broadband
    - Back Types of broadband
    - Fibre
      - Back Fibre
    - VDSL
      - Back VDSL
    - ADSL
      - Back ADSL
  - Types of gas
    - Back Types of gas
    - Reticulated gas
      - Back Reticulated gas
    - LPG bottles
      - Back LPG bottles
  - Phone Rates and Services
    - Back Phone Rates and Services
    - Calling rates
      - Back Calling rates
    - Extra line services
      - Back Extra line services
- Joining Trustpower
  - Back Joining Trustpower
  - Sign up
    - Back Sign up
  - Switching Power Companies
    - Back Switching Power Companies
  - Benefits of Bundling
    - Back Benefits of Bundling
  - Great Service
    - Back Great Service
  - Customer benefits
    - Back Customer benefits
  - Information you will need to provide
    - Back Information you will need to provide
  - Our commitment to you
    - Back Our commitment to you
  - Supporting vulnerable or medically dependent customers
    - Back Supporting vulnerable or medically dependent customers
  - Things to consider
    - Back Things to consider
- Solar Buddies
  - Back Solar Buddies
For your business
- Back For your business
- Customer service and benefits
  - Back Customer service and benefits
- What services we offer
  - Back What services we offer
- Tell us what you need
  - Back Tell us what you need
- Our business customers
  - Back Our business customers
  - Fish Stop Limited
    - Back Fish Stop Limited
Your account and support
- Back Your account and support
- Frequently asked questions
  - Back Frequently asked questions
- Current Faults and support
  - Back Current Faults and support
- Service terms and conditions
  - Back Service terms and conditions
- Getting the most from your energy and data
  - Back Getting the most from your energy and data
  - Online services
    - Back Online services
  - Energy savings tips
    - Back Energy savings tips
- Unhappy with our service
  - Back Unhappy with our service
Our assets and capability
- Back Our assets and capability
- About our industries
  - Back About our industries
  - Notice of regulatory exemption
    - Back Notice of regulatory exemption
- Power generation
  - Back Power generation
  - Environmental policy
    - Back Environmental policy
  - Domestic generation
    - Back Domestic generation
  - Generation philosophy
    - Back Generation philosophy
  - Irrigation
    - Back Irrigation
  - Spill data
    - Back Spill data
  - Wairoa river flow dates
    - Back Wairoa river flow dates
- Phone and internet
  - Back Phone and internet
- Our Domestic Gas Network
  - Back Our Domestic Gas Network
- Your safety
Getting to know us
- Back Getting to know us
- What drives us
  - Back What drives us
- Our history
  - Back Our history
- Working For Trustpower
  - Back Working For Trustpower
- Our leadership
  - Back Our leadership
  - Board of Directors
    - Back Board of Directors
  - Leadership Team
    - Back Leadership Team
- News and media
  - Back News and media
  - Media releases
    - Back Media releases
  - Community news
    - Back Community news
- Community involvement
  - Back Community involvement
  - Out and about in the community
    - Back Out and about in the community
  - Lend a Hand Foundation
    - Back Lend a Hand Foundation
  - Elgregoe the magician
    - Back Elgregoe the magician
    - About Elgregoe
      - Back About Elgregoe
    - Current show info
      - Back Current show info
    - Poster and poetry competition
      - Back Poster and poetry competition
    - Help with bullying
      - Back Help with bullying
    - Book a show
      - Back Book a show
    - Itinerary of school shows
      - Back Itinerary of school shows
  - Community Awards
  - Trustpower TECT rescue helicopter
    - Back Trustpower TECT rescue helicopter
  - Heartland Community Fund
    - Back Heartland Community Fund
Company and investor information
- Back Company and investor information
- Demerger
  - Back Demerger
- Governance documents
  - Back Governance documents
- Key investor information
  - Back Key investor information
- Major shareholders
  - Back Major shareholders
- Dividends
  - Back Dividends
- Key dates
  - Back Key dates
- Investor publications
  - Back Investor publications
- Share and bondholder information
  - Back Share and bondholder information
- Reports
  - Back Reports

Better together

For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

© 2018 Trustpower

Service terms and conditions

Please take the time to read the different Trustpower service terms and conditions below. These documents contain the agreements between you and Trustpower. They cover information regarding our services, our commitment to you and vice versa, payments, performance standards, as well as topics like safety, connection, delivery and other matters.

Terms and conditions for power and reticulated gas customers

If you’re a Trustpower electricity or reticulated gas customer, our Customer Service Agreement details your agreement with us.

Click here to read the Customer Service Agreement.

Terms and conditions for Phone & Internet customers

If you have your phone and/or internet services with Trustpower, these are our standard terms and conditions for all phone and internet services.

Click here to read the standard terms and conditions for all phone and internet services.

Terms and conditions for LPG customers

If you’re a Trustpower LPG customer, here are our standard terms for the supply of LPG.

Click here to read the terms for the supply of LPG.

Terms and conditions for Friends Extra customers

If you’re a Friends Extra member, these are the terms and conditions that apply.

Click here to read the terms for Friends Extra.

Terms and conditions for Phone & Internet business customers

If you’re a Trustpower Business customer and have your phone and/or internet services with Trustpower, these are our standard terms and conditions for your Business phone and internet services.

Click here to read the business phone and internet services agreement.

For your home

For your business

Your account and support

Our assets & capability

Getting to know us

Better together

For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

© 2018 Trustpower