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For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

© 2022 Trustpower

Service terms and conditions

Please take the time to read the different Trustpower service terms and conditions below. These documents contain the agreements between you and Trustpower. They cover information regarding our services, our commitment to you and vice versa, payments, performance standards, as well as topics like safety, connection, delivery and other matters.

Terms and conditions for power and reticulated gas customers

If you’re a Trustpower electricity or reticulated gas customer, our Customer Service Agreement details your agreement with us.

Click here to read the Customer Service Agreement.

Terms and conditions for Phone & Internet customers

If you have your phone and/or internet services with Trustpower, these are our standard terms and conditions for all phone and internet services.

Click here to read the standard terms and conditions for all phone and internet services.

Terms and conditions for LPG customers

If you’re a Trustpower LPG customer, here are our standard terms for the supply of LPG.

Click here to read the terms for the supply of LPG.

Terms and conditions for Friends Extra customers

If you’re a Friends Extra member, these are the terms and conditions that apply.

Click here to read the terms for Friends Extra.

Terms and conditions for Phone & Internet business customers

If you’re a Trustpower Business customer and have your phone and/or internet services with Trustpower, these are our standard terms and conditions for your Business phone and internet services.

Click here to read the business phone and internet services agreement.

Terms and Conditions for Mobile customers

If you're a Trustpower Mobile customer here the are terms and conditions that apply.

Terms for your Pay Monthly Mobile Plan

Click here to view.

Terms for your Mobile Service

Click here to view.

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Your account and support

Getting to know us

For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

FAQ's

© 2022 Trustpower