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Retrieving Data

When should I use RouteThis?

Before giving our Technical Support team a call, we recommend you run a scan if you are experiencing the following issues:

  • Speed issues
  • Video buffering
  • Wireless coverage issues/dropouts
  • Wireless congestion

Step 1

Download the free RouteThis app on your device from the iTunes or Google Play Store.

 Once installed, open the app and click Begin

Route This app - being screen

You will then be asked to enter a code. Please use the code: TRST

Step 2

Select Network Scan to start the diagnosis. 

Network scan button in RouteThis app

From there, you will be guided through recommended troubleshooting steps needed to resolve your connection issues. 

 

Using this app didn't solve your issues?

Our Technical Support team are available on 0800 87 87 87, Monday - Friday, 8am - 8pm and Saturday and Sunday, 8am - 7pm, or you can chat to us online.

Each scan you run will produce a unique code which you can provide to us for further troubleshooting purposes.