When should I use RouteThis?
Before giving our Technical Support team a call, we recommend you run a scan if you are experiencing the following issues:
- Speed issues
- Video buffering
- Wireless coverage issues/dropouts
- Wireless congestion
Download the free RouteThis app on your device from the iTunes or Google Play Store.
Once installed, open the app and click Begin.
You will then be asked to enter a code. Please use the code: TRST
Select Network Scan to start the diagnosis.
From there, you will be guided through recommended troubleshooting steps needed to resolve your connection issues.
Using this app didn't solve your issues?
Get in touch with us and we can investigate further.
Each scan you run will produce a unique code which you can provide to us for further troubleshooting purposes.