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Better together

For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

© 2020 Trustpower

RouteThis

Trustpower is now offering customers access to a great new app called RouteThis.

RouteThis allows you to easily diagnose and troubleshoot any WiFi or connectivity difficulties you are experiencing

When should I use RouteThis?

Before giving our Technical Support team a call, we recommend you run a scan if you are experiencing the following issues:

  • Speed issues
  • Video buffering
  • Wireless coverage issues/dropouts
  • Wireless congestion

Step 1

Download the free RouteThis app on your device from the iTunes or Google Play Store.

 Once installed, open the app and click Begin. 

Route This app - being screen

You will then be asked to enter a code. Please use the code: TRST

Step 2

Select Network Scan to start the diagnosis. 

Network scan button in RouteThis app

From there, you will be guided through recommended troubleshooting steps needed to resolve your connection issues. 

 

Using this app didn't solve your issues?

Our Technical Support team are available on 0800 87 87 87, Monday - Friday, 8am - 8pm and Saturday and Sunday, 8am - 7pm, or you can chat to us online.

Each scan you run will produce a unique code which you can provide to us for further troubleshooting purposes.

Better together

For customer service queries:

0800 87 87 87

Or to join Trustpower now:

0800 36 98 45

© 2020 Trustpower