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We're committed to keeping our customers connected during the COVID-19 pandemic


These are anxious and uncertain times for all, and we ask that you please show kindness to our customer service teams as they work behind the scenes to keep your services connected.

With the changing alert levels, it is becoming more difficult to ensure a meter reader can read your meter on schedule each month. If this occurs, we will send an estimated account for your usage that month.

For our LPG customers, Ongas are taking extra precautions when delivering LPG cylinders. For more information about their COVID-19 response, please click here

Our electricity and gas faults team continue to be available 24/7.

Our customer service teams are available during the following hours:


  Electricity & Gas: 8.00am - 6.30pm    
  Internet & Phone: 8.00am - 7.30pm 


  Internet & Phone: 8.00am - 6.30pm


Our team have created a handy energy saving guide to help you reduce your energy usage and improve the energy efficiency of your home. 



If you're having trouble paying your account, we encourage you to contact our team who will work with you to make sure you have the support and services you need.

Simply webchat us, email or give us a call on 0800 87 87 87 and we will work through options with you.


Webchat us

Chat to Toni, our chatbot, or one of our friendly customer experience team.


Call us 

You can get in touch with us on

0800 87 87 87

Email us

Fill out our enquires webform here