These are anxious and uncertain times for all, and we ask that you please show kindness to our customer service teams as they work behind the scenes to keep your services connected.
With the changing alert levels, it is becoming more difficult to ensure a meter reader can read your meter on schedule each month. If this occurs, we will send an estimated account for your usage that month.
For our LPG customers, Ongas are taking extra precautions when delivering LPG cylinders. For more information about their COVID-19 response, please click here.
Our electricity and gas faults team continue to be available 24/7.
Our customer service teams are available during the following hours:
Electricity & Gas: 8.00am - 6.30pm
Internet & Phone: 8.00am - 7.30pm
Internet & Phone: 8.00am - 6.30pm