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I'm here to help make managing your Trustpower account easy.

Trustpower chatbot Toni pointing

How do I do that? Well, I can find all sorts of information for you about Trustpower, our services and your account quickly and easily. This means you don't have to spend time looking for information on our website or calling us to ask a question. Which is great because I'm sure you've got better things to do with your time! I can do more than just answer your questions for you. I can update your contact details or change the way you get sent your bill too. 


Trustpower chatbot Toni with arms crossed

I'm learning how to do new things all the time. But some of the most popular things I do for customers are: 

  • Help troubleshoot any issues with their internet connection 
  • Check fibre availability at their property 
  • Order an LPG bottle for them 
  • Let them know their account balance or account number 
  • Give information on different ways to pay their bill 

I can even set up Direct Debit or SmoothPay for you so you always know your account will be paid on time without you having to do anything. 

So next time you've got a question or want to update something on your account why not try me out? 

  • Just click on the 'Chat with us' button when it pops up at the bottom right hand corner of a webpage. 
  • Type in your question and as long as it's something I can help with I'll pop up to say 'Hi'. 
  • When you're chatting with me it's best to ask one question at a time and use simple language. This helps me to understand exactly what you need. 
  • If at any time you'd like to talk to one of my colleagues, just type 'Human' and I can transfer you. There are still some things I can't do so if I don't show up it's because you're going straight through to one of our customer service agents in Tauranga or Oamaru. 
Trustpower chatbot toni thumbs up and saying chat with us

I'm really looking forward to helping you
next time you need to contact Trustpower. 

Trustpower chatbot Toni waving