Standard Charges

Below are our standard charges for using our mobile voice calling, video calling, text and other services. If you are traveling overseas and require international services, visit our Roaming page. To see our full range of mobile plans and pricing, click here.

Voice Calling Charges

Voice calling charges include any calls made to another number, and do not use an App or video. Voice calls to standard New Zealand & Australian mobiles and landlines are only charged at standard rates once your Mobile Plan, and any Add Ons you may have, are used up.

	Price Per Minute
Voice call to a Trustpower mobile	Free
Voice call to any NZ mobile (any network, anytime)	$0.69
Voice call to a standard NZ landline (anytime)	$0.69
Voice call to standard mobiles and landlines in Australia	$0.69
Voice call to standard mobiles and landlines in Ireland, UK, USA, Canada, Europe, South Africa	$0.69
Voice call to standard mobiles and landlines in Hong Kong, Japan, North Korea, South Korea, Malaysia, Singapore, Taiwan, China, Indonesia, India, Phillippines, Thailand	$1.49
Voice call to standard mobiles and landlines in Pacific Islands (American Samoa, Cook Islands, French Polynesia, New Caledonia, Papua New Guinea, Solomon Islands, Tonga, Vanuatu, Western Samoa, Fiji)	$1.49
Voice call to standard mobiles and landlines to Rest of the World*	$1.49
Voice call to 0800 or 0508 numbers	Free but you will be charged for any additional fees that may be charged from the 0800 provider. Check with individual providers first.
Voice call to 0900 numbers	$0.30 but you will also be charged for any additional fees from the 0900 provider. Check with individual providers first.
Voice call to 018 directory services (domestic and international)	$2.00. If you choose to Direct Connect to the number, an additional fee of $0.51 plus $0.20 per minute applies.
Voice call to Emergency Services (111 and 105)	Free but please note you may be charged at $6.00 per a false call.
Voice call to Satellite	$19.99
Voice call to Maritime	$16.99
Voice call to Antarctica/Scott Base	$1.49
Voicemail Retrieval	Free
3 Way Calling	$0.30

Voice calling charges in the table above are charged on a minute + minute basis, meaning that there is a minimum one minute charge per call, and calls are charged per minute after that.

Video Calling Charges

Video calling refers to any calls you make where you opt to use your video call function (excluding calls made from an App).

	Rating	Price
Video call to any NZ mobile (any network, anytime)	Minute + Minute	$0.69
Video call to standard mobiles in Australia	Minute + Minute	$1.49
Video call to standard mobiles to Rest of the World*	Minute + Minute	$1.99

Video calls are charged on a minute + minute basis, meaning that there is a minimum one minute charge per call, and calls are charged per minute after that.

SMS and MMS Charges

See below charges for text messages (SMS) and photo/video messages (MMS) sent with various file formats, and to different providers and locations.

	Rating	Price
SMS (Text) to any NZ or Australian mobile (any network, anytime) (160 characters)	Per text	Free Included in plan
SMS (Text) to any other international mobile (140 characters)	Per text	$0.30
MMS (Picture Message) to any NZ mobile on the Spark network (anytime)	Per message	$0.50
MMS (Picture Message) to any NZ mobile on any other network (anytime)	Per message	$0.60
MMS (Picture Message) to Email	Per message	Free
MMS (Video Message) to any NZ mobile on the Spark network (anytime)	Per message	$1.25
MMS (Video Message) to any NZ mobile on any other network (anytime)	Per message	$1.25
MMS (Video Message) to Email	Per message	$1.25
MMS (Picture Message) to any international mobile	Per message	$0.60**
MMS (Video Message) to any international mobile	Per message	$1.25**

**Note: service not guaranteed due to varying partner networks.

Data Charges

There are no standard rates for data. If you use all the data within your plan allowance, and any applicable Add On or Auto Allowance data, you will need to purchase an additional data Add On to continue using data services, or wait for your monthly plan to renew.

*Voice call - Rest of the World includes:
AFGHANISTAN, ALASKA, ALBANIA, ALBANIA, ALGERIA, ANGOLA, ANGUILLA, ANTARCTICA, ANTIGUA, ARGENTINA, ARMENIA, ARUBA, ASCENSION, AZERBAIJAN, BAHAMAS, BAHRAIN, BANGLADESH, BARBADOS, BELARUS, BELIZE, BENIN, BERMUDA, BHUTAN, BOLIVIA, BOSNIA/HER, BOTSWANA, BR VIRGN I, BRAZIL, BRUNEI, BULGARIA, BURKINA FS, BURUNDI, CAMBODIA, CAMEROON, CAPE VERDE, CAYMAN ISL, CEN AF REP, CHAD, CHILE, COLOMBIA, COMOROS, CONGO, CONGO DRP, COSTA RICA, CROATIA, CUBA, CYPRUS, CZECH REP, DIEGO GARC, DJIBOUTI, DOMINIC RP, DOMINICA, ECUADOR, EGYPT, EL SALVADR, EQUITORIAL, ERITREA, ESTONIA, ETHIOPIA, FALKLAND I, FAROE ISL, FED.MICRON, FR GUIANA, GABON, GAMBIA, GEORGIA, GEORGIA, GHANA, GIBRALTAR, GREENLAND, GRENADA, GUADELOUPE, GUAM, GUATEMALA, GUINEA BIS, GUINEA REP, GUYANA, HAITI, HONDURAS, HUNGARY, ICELAND, IRAN, IRAN, IRAQ, ISRAEL, IVRY COAST, JAMAICA, JORDAN, KAZAKHSTAN, KENYA, KENYA, KHABAROVSK, KIRIBATI, KOREA DPR ( Northen Korea also in Asia 1), KUWAIT, KYRGYZSTAN, LAOS, LATVIA, LEBANON, LESOTHO, LIBERIA, LIBYA, LITHUANIA, MACAU, MACEDONIA, MADAGASCAR, MALAWI, MALDIVES, MALI, MALTA, MARIANA IS, MARSHALL I, MARTINIQUE, MAURITANIA, MAURITIUS, MAYOTTE, MEXICO, MOB/BRAZIL, MOB/BULGAR, MOB/CHILE, MOB/CRATIA, MOB/CZECHR, MOB/ISRAEL, MOB/LEBAN, MOB/MONTEN, MOB/PAKSTN, MOB/PERU, MOB/POLAND, MOB/SAUDIA, MOB/SERBIA, MOB/SERBIA, MOB/TURKEY, MOB/VIETNM, MOB/ZIMBAB, MOLDOVA, MONACO, MONGOLIA, MONGOLIA, MONTENEGRO, MONTSERRAT, MOROCCO, MOZAMBIQUE, MYANMAR, N ANTILLES, N ANTILLES, NAMIBIA, NAURU, NEPAL, NICARAGUA, NIGER, NIGERIA, OMAN, OMAN, PAKISTAN, PALAU, PALESTINE, PANAMA, PARAGUAY, PERU, POLAND, PUERTO RCO, QATAR, QATAR, REUNION, ROMANIA, ROMANIA, RUSSIAN FE, RWANDA, SAN MARINO, SAO TOME A, SAUDI ARB, SENEGAL, SERBIA, SEYCHELLES, SIERA LEON, SINT MAART, SLOVAK REP, SLOVENIA, SOMALIA, SRI LANKA, ST HELENA, ST KITTS, ST LUCIA, ST PIERRE, ST VINCENT, SUDAN, SUDAN, SURINAME, SWAZILAND, SYRIA, TAJIKISTAN, TANZANIA, TOGO, TOKELAU IS, TRINIDAD, TUNISIA, TURKEY, TURKMENIST, TURKS & CA, TUVALU, U ARB EMRT, UGANDA, UKRAINE, URUGUAY, US VIRGIN, UZBEKISTAN, VENEZUELA, VIETNAM, WALLIS FUT, YEMEN, ZAMBIA, ZIMBABWE.
*Video Call - Rest of the World includes:
All countries excluding Australia

Note: All prices include GST. Not all services and their charges are listed. Some less common services such as Special Voice Calls, Call Forwarding, Call Diversions, GST Exempt Text Services (Charities), Mobile Minicall etc. can be charged without warning and we are only able to provide the charge amount once advised by the charger.

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