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CHOOSE A NEW SAMSUNG APPLIANCE FOR FREE!

PLUS get a $50 account credit when you sign up online!

When you bundle your power + unlimited data broadband on a 24 month plan

Plus you'll also get...
Modem included ($14.95 P&H) OR Bring your own device!Get a dual fuel discount if you get gas with us too

Free standard broadband connection > Two year broadband price cap > Terms, conditions & exit fees apply >

Bonus Offer: Sign up for 200/20 fibre or FibreMax, select the Samsung Smart TV option, and you'll get a Samsung 2.1 Channel 200W Soundbar with Wireless Subwoofer free!

Simply sign up and choose your Samsung appliance...

Your choice of 3 options...

ADSL or VDSL

Get your choice out of 3 options...

See Options

Your choice of 5 options...

100/20 fibre

Get your choice out of 5 options...

See Options

Your choice of 8 options...

200/20 fibre

Get your choice out of 8 options...

See Options

Your choice of 11 options...

FibreMax

Get your choice out of 11 options...

See Options

Signing up online is as easy as 1, 2, 3...

Address check

Simply enter your address in the grey panel below. This helps us tell you what services are available at your property.

Choose services

Select the internet service that you wish to receive, be it ADSL, VDSL or Fibre. Your special offer will display next to the broadband plan you select.

Join up

Click on the SIGN UP button to go straight through to signing up, or click on the PLAN BUILDER button to build your plan out further.

Step 1. Enter your address to see what services are available...

Searching addresses

Your address details are used to provide pricing, offer and supply information. For more info please refer to our Privacy Policy >

The per month price includes a $15 per month bundle discount which applies as long as you keep your power with us too.

No installation charge for standard fibre. Connection charge for ADSL/VDSL may apply. See terms and conditions for details.††


Appliance installation costs are not included.

Your sign up questions, answered

When will I get my Samsung appliance after signing up?

Your appliance will be ordered within 10 working days after your power and chosen broadband connections have switched over to, and have been completed with Trustpower and the term of your agreement has commenced. The courier company will be in contact with you up to 20 working days after receiving the order to arrange a time for delivery that suits you. Delivery can take 2-4 weeks.

Delivery time frames are subject to change and depend on stock availability.

How long will it take for my services to be connected with Trustpower?

For electricity and reticulated gas, we aim to have your property switched to Trustpower from your current provider within 10 working days.

For broadband, most copper internet services are connected within 10 business days of sign-up. We aim for these to be connected as soon as possible, however connections are subject to Chorus contractor availability.

Fibre services require more work to be connected. For all new fibre installations there are three phases; scope, build and connection. A standard dwelling is typically connected in 4-6 weeks. Multi dwelling units such as apartment buildings or shared access way installations are commonly connected in 8-10 weeks. If fibre is already installed at your property, services are usually connected faster than the timeframes mentioned above, however, it is still subject to technician availability.

Will you contact my current provider to arrange the transfer to Trustpower?

If you’re joining Trustpower for power or gas, there is no need to contact your current provider to cancel your account. Trustpower will organise this for you.

It is recommend that you contact your previous internet provider to confirm your services are disconnected with them once your internet connection has completed with Trustpower. In some cases, we will organise the transfer on your behalf, however, if you are changing connection types (e.g. previously on VDSL and have joined Trustpower for a fibre connection), this is not always possible.

Do I have to use a Trustpower supplied modem?

If you’re joining Trustpower for a broadband connection, you will be provided with a modem (postage & packaging costs $14.95). However, if you would like to use your own modem, you are more than welcome to. Prior to connection, you will need to check that your current modem is compatible with the connection type you have signed up for with Trustpower. Our technical support team can assist you with this, and any other changes you may need to make to your modem settings.

Can I change my broadband speed while on this contract?

Throughout the duration of your 24 month contract, you are more than welcome to change your fibre speed to a higher speed option, however, your monthly pricing would increase accordingly. You would not be eligible to downgrade your speed or data amount while still in your contract period.

Ban buffering

We're on a mission to ban buffering...

We've been New Zealand's fastest streamer of content on Netflix since December 2017.

 

We want our customers to have the best broadband possible, so we continue to work on our internet service each and every day.

Join Trustpower, the fastest streamer of Netflix content.

 

Based on Netflix ISP Speed Index results for New Zealand, since December 2017.

We make it easy for you...

Easy to deal with

Easy to deal with

We aim to answer the phone fast, fix problems quickly and respect your time.

Easy
to manage

With the new Trustpower app you can view your broadband usage, pay your bill and contact us anytime, anywhere.

Easy to be in control

With just one bill a month rather than two or three, managing your account is easy.

Easy on New Zealand

We're 99% New Zealand owned, 100% New Zealand operated, and 99% of our power generation is from renewable sources.

Easy
to switch

Switching is easy, simply enter your address online, choose your services and complete sign up. We'll take care of the rest for you.

Ways to sign up

Get a $50 account credit when you sign up online

The process should take less than 10 minutes if you have all your information.

What information will help with signup?

Call us

You can ring us directly on

0800 47 61 14

Find out more

We can call you

Give us your details and we can call you back at a time that suits.

Call me

We will get back to you within one business day.

Terms, conditions and things you need to know...

Samsung Terms and Conditions

*Offer available to new residential customers taking power and broadband together at one property. Offer excludes wiring and maintenance, and any extra line services. This offer is not available to customers who have had their services with Trustpower within the last 12 months. This offer may be subject to change or expiry without prior notice. We are not obliged to provide you with services unless we accept your application. We can decide whether or not to accept any application and credit criteria may apply. The bundle discount no longer applies if you switch power provider during the 24 month term. Your price for broadband applies for the Term. The 24 month term starts 14 days from the date of your confirmation letter, or when your broadband service is connected with Trustpower whichever is the later. Your appliance will be ordered within 10 working days after your power and chosen broadband connection have switched over to, and have been completed with Trustpower and the term of your agreement has commenced. Appliance installation costs are not included.

Exit Fee

An exit fee is payable if you switch or terminate your power or broadband services during the 24 month term. This exit fee varies depending on which Samsung appliance you receive.

  • If you choose the Samsung 255L Fridge (model SR255MLS) the exit fee is $700.
  • If you choose the Samsung 343L Fridge (model SR342WTC) the exit fee is $850.
  • If you choose the Samsung 450L Fridge (model SRL445BLS) the exit fee is $1,200.
  • If you choose the Samsung 584L Fridge (model SRS583NLS) the exit fee is $1,400.
  • If you choose the Samsung 7.5kg Washing Machine (model WW75J4213IW/SA) the exit fee is $800.
  • If you choose the Samsung 7.5kg AddWash Washing Machine (model WW75K54E0UW/SA) the exit fee is $950.
  • If you choose the Samsung 8.5kg Washing Machine (model WW85M74FNOR/SA) the exit fee is $1,400.
  • If you choose the Samsung 43” Smart Television (model UA43N5500ASXNZ) the exit fee is $700.
  • If you choose the Samsung 49” Smart Television (model UA49NU7100SXNZ) + Samsung 2.1 Channel 200W Soundbar with Wireless Subwoofer (model HW-M360/XY) the exit fee is $1,100.
  • If you choose the Samsung 55” Smart Television (model UA55NU7100SXNZ) + Samsung 2.1 Channel 200W Soundbar with Wireless Subwoofer (model HW-M360/XY) the exit fee is $1,300
  • If you choose the Samsung Powerbot Robotic Vacuum Cleaner (model VR20M7070WS/SA) the exit fee is $1,000.

† We aim to provide the fastest speed available on your broadband connection for your broadband plan, which is up to 100mbps download speed and up to 20mbps upload speed when you are on the 100/20 fibre plan. For the 200/20 fibre plan this is up to 200mbps download speed and up to 20mbps upload speed. For the FibreMax plan this is up to 700-900mbps download speed and up to 400-450mbps upload speed. The speeds listed under each plan refer to theoretical maximum speeds, however actual speeds may vary and are affected by many factors which may be outside our control including the device you are using and its capabilities, your operating system and web-browser, and if you’re connecting wirelessly to your modem and the number of devices connecting via wifi.

†† Non-standard fibre - If your home is more than 200m from where the fibre cable access point is on the street, or you need additional internal wiring there may be an additional installation cost. ADSL or VDSL Broadband - If you do not already have an active phone and/or broadband connection there is a connection fee (minimum connection fee $63). If a technician is dispatched to the property or exchange in order to complete the connection there may be further charges up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided.

In the event that Samsung are unable to provide the exact model of television, fridge, washing machine or robotic vacuum specified, Trustpower will work with Samsung to determine a replacement Samsung television, fridge, washing machine or robotic vacuum of equal or greater value. If this occurs we will contact you to advise of the details of the new Samsung appliance. If you choose not to accept the replacement Samsung appliance, you can terminate the agreement without paying any exit fees.

In order to provide you with your new Samsung Appliance, we will need to disclose some of your personal information to Samsung. Samsung may also need to disclose this personal information to its service providers (such as Samsung's courier provider). Your personal information will be held and disclosed in accordance with the provisions of the Privacy Act 1993, and will only be used by Samsung and its service providers in order to provide you with services in relation to your Appliance. 

Full terms available at www.trustpower.co.nz/samsungofferterms