For customer service queries:
0800 87 87 87
Or to join Trustpower now:
0800 36 98 45
© 2019 Trustpower
Trustpower offers a free transfer from your current internet provider. However, if you do not already have an active phone and/or broadband connection there is a connection fee (minimum connection fee $63). If a technician is dispatched to the property or exchange in order to complete the connection there may be further charges up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided. If a charge is applicable, this will appear on your first bill.
The price of your broadband applies for the term. After the end of the term your broadband prices may be subject to change, you will be given at least 10 days' notice of any change before it takes effect. If you have chosen an Ultra Fast Broadband plan you will not be able to reduce speed during the term.
Simply sign up and choose your Samsung appliance...
Simply enter your address in the grey panel below. This helps us tell you what services are available at your property.
Select the internet service that you wish to receive, be it ADSL, VDSL, Wireless Broadband, or Fibre. Your special offer will display next to the broadband plan you select.
Click on the SIGN UP button to go straight through to signing up, or click on the PLAN BUILDER button to build your plan out further.
Include Home Phone
SELECT YOUR MODEM OPTION
We don't currently supply ADSL Broadband to your area.
We don't currently supply Wireless Broadband to your area.
We don't currently supply Fibre Broadband to your area.
We don't currently supply VDSL Broadband to your area.
ADSL uses your existing phone lines. If you can’t get fibre or VDSL, then ADSL is the option for you.
Wireless Broadband uses 4G cellular network infrastructure to deliver internet services (rather than using cables under the ground like DSL or Fibre). It may be a good option for you if you have a poor quality DSL connection, or your area doesn't have copper or fibre infrastructure but does have cellular tower capacity, or if you can get fibre but you can't/don't want to dig up your ground for cabling.
More about the benefits of Wireless Broadband.
VDSL uses your existing phone lines, but uses these lines more efficiently, giving you maximum speeds that are faster than standard ADSL broadband. So if you can’t get fibre but you want your broadband with more speed, then VDSL is a great option.
Ultra Fast Broadband over fibre means you can do things easier, quicker, and with less frustration. Whether you’re streaming films or TV shows, Skyping, downloading updates, gaming online, or doing all of them at once, fibre can handle it with ease.
To find out more about the benefits of Ultra Fast Broadband, click here.
If you use all your base plan data, to keep you online you will have a 10GB extra data pack automatically added and charged to your account. There is only one automatic data pack available to be added each billing cycle.
if you use all your base plan data as well as this additional automatic 10GB data pack, your broadband service will stop unless you top up manually. You can choose to add up to 4 additional manual 10GB data packs.
if you use all your base plan data as well as this additional automatic 10GB data pack, your broadband service will stop unless you top up manually. You can choose to add up to 2 additional manual 10GB data packs.
*Includes GST. †We aim to provide the fastest speed available for your broadband connection, which is up to the named speed of your fibre plan. However actual speeds may vary and are affected by many factors which may be outside our control.
Offer summaries >
The per month price includes a $15 per month bundle discount which applies as long as you keep your power with us too.
No installation charge for standard fibre. Connection charge for ADSL/VDSL/Wireless Broadband may apply. See terms and conditions for details.††
Prices shown are effective from
Back to list of rates
Unit Rates / per kWH
The rates you pay for your power should be shown on the bill you receive from your current energy provider.
All bills are different but typically you can find the rates you are paying in the section of your bill that breaks down your power usage for your bill period. This usage will be denoted in KWH (kilowatt hours) and the rate should appear along with these. The daily charge amount will usually be found in the same section.
Prices shown are those of the most common set up in your area and your actual prices may differ from those quoted. More >
Power prices displayed are exclusive of GST and discounts. All prices are rounded to 4 decimal places and are subject to our terms and conditions. Special Fees >
Add gas to your bundle
Prices shown are those of the most common set up in your area and your actual prices may differ from those quoted. If you have a different meter configuration than the rates displayed or would like more details about our rates, please call us and we'll help you find the right user plan.
We sometimes have to bill for services over and above your normal power and gas supply charges. These fees can be viewed here
LPG 45KG Bottle
Praesent vestibulum dapibus nibh. Gas Terms & Conditions.
If your power usage is under 8,000 or 9,000 kWh a year, you could benefit from one of our Low User plans. These plans have a lower fixed daily charge, and a higher rate for the power used. The rate depends on where you live. Low User plans are only available for your primary residence (excludes holiday homes, shearers quarters, etc) and the property cannot be used for commercial, club or society activities.
If you’re unsure of your usage, your last 12 months’ usage will be shown on your bill.
Your Samsung appliance will be ordered once your 10 day cooling down period has ended and all services have been connected. Delivery will be attempted within 20 working days. We will supply you with your track and trace number once the order has been confirmed.
Delivery time frames are subject to change and depend on stock availability.
For electricity and reticulated gas, we aim to have your property switched to Trustpower from your current provider within 10 working days.
For broadband, most copper internet services are connected within 10 business days of sign-up. We aim for these to be connected as soon as possible, however connections are subject to Chorus contractor availability.
Fibre services require more work to be connected. For all new fibre installations there are three phases; scope, build and connection. A standard dwelling is typically connected in 4-6 weeks. Multi dwelling units such as apartment buildings or shared access way installations are commonly connected in 8-10 weeks.
If fibre is already installed at your property, services are usually connected faster than the timeframes mentioned above, however, it is still subject to technician availability.
If you’re joining Trustpower for power or gas, there is no need to contact your current provider to cancel your account. Trustpower will organise this for you.
It is recommend that you contact your previous internet provider to confirm your services are disconnected with them once your internet connection has completed with Trustpower. In some cases, we will organise the transfer on your behalf, however, if you are changing connection types (e.g. previously on VDSL and have joined Trustpower for a fibre connection), this is not always possible.
If you’re joining Trustpower for a broadband connection, you will be provided with a modem (postage & packaging costs $14.95). However, if you would like to use your own modem, you are more than welcome to. Prior to connection, you will need to check that your current modem is compatible with the connection type you have signed up for with Trustpower. Our technical support team can assist you with this, and any other changes you may need to make to your modem settings.
Throughout the duration of your 24 month contract, you are more than welcome to change your fibre speed to a higher speed option, however, your monthly pricing would increase accordingly. You would not be eligible to downgrade your speed or data amount while still in your contract period.
We aim to answer the phone fast, fix problems quickly and respect your time.
With the new Trustpower app you can view your broadband usage, pay your bill and contact us anytime, anywhere.
With just one bill a month rather than two or three, managing your account is easy.
We're 99% New Zealand owned, 100% New Zealand operated, and 99% of our power generation is from renewable sources.
Switching is easy, simply enter your address online, choose your services and complete sign up. We'll take care of the rest for you.
Get 12 months HALF PRICE broadband*
*When you join on an eligible power and broadband bundle for a 24 month term. Exit fees, terms and conditions apply.
The process should take less than 10 minutes if you have all your information.
What information will help with signup?
You’ll be asked for your personal details, including your email address and phone numbers.
To make this process as fast as possible, you may wish to have details of your current provider/s, your account number, and name on the bill on hand.
You can ring us directly on
Find out more
8.30am - 8.00pm
Monday - Thursday
8.30am - 5.00pm
Give us your details and we can call you back at a time that suits.
We will get back to you within one business day.
Simply fill in your details and we can call you back.
*Offer available to new residential customers taking power and broadband together at one property. Offer excludes wiring and maintenance, and any extra line services. This offer is not available to customers who have had their services with Trustpower within the last 12 months. This offer may be subject to change or expiry without prior notice. We are not obliged to provide you with services unless we accept your application. We can decide whether or not to accept any application and credit criteria may apply. The bundle discount no longer applies if you switch power provider during the 24 month term. Your price for broadband applies for the Term. The 24 month term starts 14 days from the date of your confirmation letter, or when your broadband service is connected with Trustpower whichever is the later.
An exit fee is payable if you switch or terminate your power or broadband services during the 24 month term. This exit fee varies depending on which joining reward you receive.
† We aim to provide the fastest speed available on your broadband connection for your broadband plan, which is up to 100mbps download speed and up to 20mbps upload speed when you are on the 100/20 fibre plan. For the 200/20 fibre plan this is up to 200mbps download speed and up to 20mbps upload speed. For the FibreMax plan this is up to 700-900mbps download speed and up to 400-450mbps upload speed. The speeds listed under each plan refer to theoretical maximum speeds, however actual speeds may vary and are affected by many factors which may be outside our control including the device you are using and its capabilities, your operating system and web-browser, and if you’re connecting wirelessly to your modem and the number of devices connecting via wifi.
†† Non-standard fibre - If your home is more than 200m from where the fibre cable access point is on the street, or you need additional internal wiring there may be an additional installation cost. ADSL or VDSL Broadband - If you do not already have an active phone and/or broadband connection there is a connection fee (minimum connection fee $63). If a technician is dispatched to the property or exchange in order to complete the connection there may be further charges up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided.
In the event that Samsung are unable to provide the exact model
specified Trustpower will work with Samsung to determine a
replacement model of equal or greater value. If this occurs we will
contact you to advise of the details of the new Samsung product.
If you choose not to accept the replacement Samsung product, you
can terminate the agreement without paying any exit fees.
In order to provide you with your new Samsung Appliance, we will need to disclose some of your personal information to Samsung. Samsung may also need to disclose this personal information to its service providers (such as Samsung’s courier provider). Your personal information will be held and disclosed in accordance with the provisions of the Privacy Act 1993, and will only be used by Samsung and its service providers in order to provide you with services in relation to your Appliance.
In the event that you change your mind about your appliance after you have selected it (for example if you upgrade your broadband plan and wish to exchange your appliance for a model available on the upgraded plan), Trustpower may in its discretion permit that change, and you will be charged a change fee of an amount that will vary depending on the appliance you are changing and the area you are located in. Appliances will only be accepted for exchange if they remain unopened in their original packaging. Change fees will not apply to any exchange due to the incorrect appliance being delivered by Trustpower, or to any exchange due to a fault with the appliance pursuant to consumer protection legislation.
Full terms available at www.trustpower.co.nz/samsungofferterms