I have a wonderful goal. To make managing your account and answering questions online easy.
You probably have better things to do with your time than searching our website or calling us. I’ve got the inside scoop on Mercury, our services, and your account, and I'm here to help you, along with my Support Team.
Chat with us Monday to Friday 7.30am-6.30pm, or Saturday and Sunday 8.00am-6.30pm.
• Having trouble with your internet connection? I can talk you through a solution.
• Thinking about fibre? I’ll let you know right away if it’s available for you.
• Ready to reorder gas? I can get an LPG bottle heading your way.
• Unsure of your account number or balance? Too easy, I've got that information right here.
• Need help with your bill? I can change how you receive you bills and also share the different ways you can pay. I can even set up a new payment method for you.
• Look for the 'chat with us' button in the bottom right hand corner of our website, or in the Mercury App.
• Once you've clicked 'chat with us', the chat box will open.
• When you're chatting, it's best to ask one question at a time and keep things simple.
I'm always learn new ways to help, so if I don’t show up right away, it’s because my Support Team based around Aotearoa New Zealand are joining in. If at any time you’d rather talk to one of my teammates, just type ‘human’ and I’ll transfer you over to them.
Chat soon!