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Sustainability Outlook

Sustainability Outlook

At TrustPower we believe that sustainability means building a long term business through relationships with all who we interact with. In order to report on our progress in this regard we report economic, staff, environmental, customer and community related measures.

Our performance this year was comparable with previous years across the five areas we report on although not all targets were achieved.

AREA   MEASURE   2012 ACTUAL   2013 ACTUAL   2013 TARGET   2014 TARGET
Economic   EBITDAF Growth   9.4%   (1.8)%   6-10%   5-10%
Staff   Staff Survey   73.1   77.3   76.0   79.8
Environmental   Resource Consent Breaches   10   5   0   0
Customer *   Customer
Satisfaction
  96%   95%   >95%   >95%
Community   Stakeholder Consultation   Completed   Completed   Complete detailed stakeholder consultation   Complete detailed stakeholder consultation

* Customers rating very good or excellent

A more detailed analysis can be found in pages 26-31

All businesses face risks and challenges. Our key risks and challenges are summarised in the table below.

CATEGORY   KEY RISKS / CHALLENGES   APPROACH   TARGETS   PROGRESS
                 
Economic   • Unable to meet future demand for electricity

• Shareholder value growth

  • Develop a pipeline of opportunities for new investment

• Maintain strong focus on efficiency of operation

• Invest in economic growth projects

• Focus on long term sustainable pricing

  • Costs benchmarked at below industry average

• New projects all economically viable

• New projects completed on time and to budget

• Prices set at levels so customer base maintained with minimal churn

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Environmental   • Need to minimise environmental impact of generation schemes

• Overall impact on carbon emissions

  • Work closely with special interest groups and the local community to minimise impact of new generation

• Comply with resource consents

• Reduce carbon footprint

  • Zero significant resource consent breaches

• Year on year reduction in carbon emissions per customer

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Our people   • Need to retain and develop a team to produce ongoing performance   • Extensive training and development programme

• Succession planning and internal promotion

  • 75% of management roles filled by internal promotion

• Continuous improvement in staff survey results

• Staff survey exceeds national benchmark

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Community   • Relationships with and an understanding of local communities is required to operate effectively   • Community engagement including sponsorship and community awards

• Consultation around resource issues

  • Maintain a strong corporate profile in all areas in which we operate and build relationships within those communities

• No resource consents turned down due to lack of consultation

 
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Sustainability Outlook
                 
                 
Customer   • Dissatisfied customers prevent sustainable economic performance   • Competitive pricing

• Excellent customer service

• Information and advice

  • Net customer churn <2%

• >90% satisfaction in survey

 
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Sustainability Outlook Achieved

Sustainability Outlook Partially achieved

Sustainability Outlook Not achieved