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Stakeholder Interaction

Stakeholder Interaction

Our relationships with various stakeholders have been highlighted throughout this report. The following table summarises the interaction we have had and will continue to have with our stakeholders.

STAKEHOLDER   INTERACTION   KEY INTERESTS AND CONCERNS   HOW WE RESPOND
             
Generation Communities   As required community/stakeholder meetings on key topics of interest

Regular community group meetings

Stakeholder surveys

Charitable donations and community projects

Community Awards Programme
  Impact of electricity generation on communities including transport of goods and staffImpact on recreational areas around generation sites

Impact on local employment

Contribution to economic and sustainable development of
affected communities
  Targeting 100 per cent compliance with consent conditions

Mitigation projects

Environmental management systems

Policy of hiring locally where local skills and expertise are available

Sponsorship and management of local community awards
             
             
Tangata Whenua   Regular formal and informal meetings with iwi at generation sites   Minimisation of any ongoing impact and degradation on tangata whenua cultural and spiritual values

Minimisation of, or where appropriate mitigation for, ongoing environmental footprint

  Seek to understand and acknowledge tangata whenua regarding electricity schemes

Seek to understand and acknowledge the impact of activities on the values held by tangata whenua

Where possible and appropriate, reach mitigation agreements with iwi impacted by operations
             
             
Customers   Customer interaction through customer service staff, meter readers, account managers and community relation activities

Customer surveys

Customer newsletters

Website

  Cost, reliability of and access to electricity supply

Customer service and satisfaction

Energy efficiency and renewable generation

Company reputation
  Treat all customers fairly and with respect

Be aware of and seek to minimise risk for vulnerable customers

Provide energy efficiency advice to customers

Aim to provide the highest level of service

Deliver open and transparent pricing / billing
             
             
Employees   Staff surveysStaff newsletter

Intranet

Direct engagement on key topics of interest

Staff committee

Senior Leadership Team’s staff updates

Inter-team challenges, sports and fun evenings

Employee involvement in community activity

  Work/life balance

Achieving and maintaining zero health and safety incidents

Competitive rates of pay

Being a socially and environmentally responsible employer

Training and development

Being regarded and respected as a responsible employer and an employer of choice

Diversity
  Monitor staff work levels, performance and feedback

Great Safety Performance programme

Market based remuneration

Provide leadership development programme

Promote wellness programme

Keep employees well informed about our business

Promote internally for 75% of positions

Subsidise life, trauma and income protection insurance

Introduction of diversity policy
             
             
Special Interest Groups   Meetings to discuss key topics of interest

Partnerships and funding to deliver, where appropriate,
community projects

Respond to information requests

Membership of relevant organisations

Community Connect website
  Contribution to climate change + Impact on local communities – positive and negative

Show an interest in and ability to support community development

Promotion of and support for community voluntary sector
  Contribution to climate change strategy

Develop renewable electricity generation

             
             
Government   Briefings with Ministers and officials

Submissions on policy

Contribution to development of policy

Participation in working groups, conferences and meetings

  Security of supplyEnsuring company corporate social responsibility   Assist with development of climate change strategy

Engage with the Government and other stakeholders and submit on key energy policy documents

Develop renewable generation
             
             
Electricity Sector   Submissions on electricity sector policy

Participation in utility forums

  Working with other industry stakeholders on mutual interests related to planning and regulation

Security of supply

  Submit on the Electricity Authority’s transmission pricing review

Participate in working groups, conferences and other key forums on key topics of mutual interest

             
             
Suppliers and Contractors   Contractual arrangements

Procurement policy

  Policies, procedures and requirements are clearly understood   Development and implementation of a sustainable procurement policy
             
             
General Community   Media liaisonPublic meetings

Direct mail communications

Advertising

Website

Direct community involvement

  Keeping the lights on uninterruptedContribution to climate change

Cost and access to energy

Impact on local communities positive and negative
  Climate change strategy

Direct community involvement, interaction, sponsorship and support

             
             
Shareholders   Annual meeting

Board representatives

Reports and publications
  Sustainable earnings

Growth

Shareholder value
  Considered economic investment

Deliver sustainable shareholder returns