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Stakeholder Interaction

Our relationships with various stakeholders have been highlighted throughout this report.
The following table summarises the interaction we have had and will continue to have with our stakeholders.

STAKEHOLDER INTERACTION KEY INTERESTS AND CONCERNS HOW WE RESPOND
Generation Communities As required community/stakeholder meetings on key
topics of interest

Regular community group meetings

Stakeholder surveys

Charitable donations and community projects

Community Awards Programme
Impact of electricity generation on communities including transport of goods and staff

Impact on recreational areas around generation sites

Impact on local employment

Contribution to economic and sustainable development
of affected communities

Targeting 100 per cent compliance with consent conditions

Mitigation projects

Environmental management systems

Policy of hiring locally where local skills and expertise are available

Sponsorship and management of local community awards
Tangata Whenua Regular formal and informal meetings with iwi at generation sites Minimisation of any ongoing impact and degradation on tangata whenua cultural and spiritual values

Minimisation of, or where appropriate mitigation for, ongoing environmental footprint

Seek to understand and acknowledge tangata whenua regarding electricity schemes

Seek to understand and acknowledge the impact of activities on the values held by tangata whenua

Where possible and appropriate, reach mitigation agreements with iwi impacted by operations
Customers Customer interaction through customer service staff, meter readers, account managers and community relation activities

Customer surveys

Customer newsletters

Website

Cost, reliability of and access to electricity supply

Customer service and satisfaction

Energy efficiency and renewable generation

Company reputation

Treat all customers fairly and with respect

Be aware of and seek to minimise risk for vulnerable customers

Provide energy efficiency advice to customers

Aim to provide the highest level of service

Deliver open and transparent pricing / billing
Employees Staff surveys

Staff newsletter

Intranet

Direct engagement on key topics of interest

Staff committee

Senior Management

Team’s staff updates

Inter-team challenges, sports and fun evenings

Employee involvement in community activity

Work/life balance

Achieving and maintaining zero health and safety incidents

Competitive rates of pay

Being a socially and environmentally responsible employer

Training and development

Being regarded and respected as a responsible employer and an employer of choice

Monitor staff work levels, performance and feedback

Market based remuneration

Provide leadership development programme

Promote wellness programme

Keep employees well informed about our business

Promote internally for 75% of positions

Subsidise life, trauma and income protection insurance
Special Interest Groups Meetings to discuss key topics of interest

Partnerships and funding to deliver, where appropriate, community projects

Respond to information requests

Membership of relevant organisations

Community Connect website
Contribution to climate change

Impact on local communities – positive and negative

Show an interest in and ability to support community development

Promotion of and support for community voluntary sector

Contribution to climate change strategy

Develop renewable electricity generation

Government Briefings with Ministers and officials

Submissions on policy

Contribution to development of policy

Participation in working groups, conferences and meetings

Security of supply

Ensuring company corporate social responsibility

Assist with development of climate change strategy

Engage with the Government and other stakeholders and submit on key energy policy documents

Develop renewable generation
Electricity Sector Submissions on electricity sector policy

Participation in utility forums

Working with other industry stakeholders on mutual interests related to planning and regulation

Security of supply

Submit on the Ministerial Review of Electricity
Market Performance

Participate in working groups, conferences and other key forums on key topics of mutual interest

Suppliers and Contractors Contractual arrangements

Procurement policy

Policies, procedures and requirements are clearly understood Development and implementation of a sustainable procurement policy
General Community Media liaison

Public meetings

Direct mail communications

Advertising

Website

Direct community involvement

Keeping the lights on uninterrupted

Contribution to climate change

Cost and access to energy

Impact on local communities positive and negative

Climate change strategy

Direct community involvement, interaction, sponsorship and support

Shareholders Annual meeting

Board representatives

Reports and publications
Sustainable earnings

Growth

Shareholder value
Considered economic investment

Deliver sustainable shareholder returns