| Electricity |
Urban |
Rural |
Remote* |
| Disconnection |
$45 |
$45 |
$45 |
| Credit Disconnection |
$45 |
$45 |
$45 |
| Manual or Automated Reconnection - Business Hours (Week days between 8am and 4pm) |
$45 |
$45 |
$45 |
| Manual Reconnection - After Hours* (Week days between 4pm and 8am, weekends and public holidays) |
$118 |
$190 |
$290 |
| Automated Reconnection - After Hours (Week days between 4pm and 8am, weekends and public holidays) |
$45 |
$45 |
$45 |
| Manual or Automated Credit Reconnection - Business Hours* (Week days between 8am and 4pm) |
$45 |
$45 |
$45 |
| Manual Credit Reconnection - After Hours* (Week days between 4pm and 8am, weekends and public holidays) |
$138 |
$210 |
$315 |
| Automated Credit Reconnection - After Hours (Week days between 4pm and 8am, weekends and public holidays) |
$45 |
$45 |
$45 |
| Contractor Visit Fee (the contractor visits but does not complete the job) |
Refer to fees above
|
| Gas |
Charges |
| Reconnection (Next Day - Week days between 8:30am and 4:00pm) |
$130 |
| Reconnection (Same Day - Week days between 8:30am and 4:00pm) |
$170 |
| Reconnection (After Hours - Week days between 4:00pm and 8:30am, weekends and public holidays) |
$250 |
| Disconnection |
$115 |
| Credit Disconnection |
$135 |
| Contractor Visit Fee (the contractor visits but does not complete the job) |
Refer to fees above |
| Phone & Internet Charges |
Charges |
| Telecommunication Restriction |
$45 |
|
Reconnection of phone and/or internet services**
|
$63 |
| Administration Fees |
Charges |
| Disconnection Notice Fee |
$18 |
| Final Disconnection Notice Fee |
$20 |
| Missed Arrangement Fee |
$10 |
| Credit Card Payment Fee |
0.8% |
| NZ Post Processing Fee |
$2.13 |
| NZ Post Lodgement Fee |
$3.16 |
| Power Dispatch Fees |
Urban |
Rural |
Remote |
| Network Fault Callout Fee |
$135 |
$135 |
$135 |
| Noisy Meterboard - Call Out Fee*** |
$78 |
$135 |
$177 |
| Noisy Meterboard - Call Out Fee - After Hours*** |
$140 |
$210 |
$240 |
| No Hot Water - Call Out Fee*** |
$78 |
$135 |
$177 |
| No Hot Water - Call Out Fee - After Hours*** |
$140 |
$210 |
$240 |
| Tariff Change |
$85 |
$135 |
$230 |
| Meter Change |
$155 |
$198 |
$305 |
| Meter Relocation |
$170 |
$210 |
$320 |
| Meter Reseal |
$120 |
$155 |
$290 |
| Site Visit |
$110 |
$135 |
$290 |
| Install Import / Export Meter (1 or 3 phase) |
$155 |
$198 |
$305 |
| Meter Test |
$240 |
$240 |
$240 |
| Option Change (where no site visit is required) |
$40 |
$40 |
$40 |
| Permanent Disconnection |
$120 |
$155 |
$240 |
| Gas Dispatch Fees |
New Fees |
| Meter Removal |
$170 |
| Site Visit |
$115 |
| Network Fault - Call Out Fee*** |
$135 |
| Permanent Disconnection |
$450 |
All prices include GST.
*These are the minimum charges that will apply. When a site visit is required in some remote areas higher charges may apply. Both disconnection and reconnection fees will apply if both jobs are completed.
**If Wireless Broadband services are disconnected, an availability check is required prior to reconnection. Trustpower is unable to guarantee Wireless Broadband Availability once disconnected.
*** These fees will only be charged if no fault is found, or the fault is found to be internal.
PLEASE NOTE:
The above charges relate to miscellaneous services and not to power or gas prices.