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Electricity Urban Rural Remote*
Disconnection $45 $45 $45
Credit Disconnection $45 $45 $45
Manual or Automated Reconnection - Business Hours (Week days between 8am and 4pm) $45 $45 $45
Manual Reconnection - After Hours* (Week days between 4pm and 8am, weekends and public holidays) $118 $190 $290
Automated Reconnection - After Hours (Week days between 4pm and 8am, weekends and public holidays) $45 $45 $45
Manual or Automated Credit Reconnection - Business Hours* (Week days between 8am and 4pm) $45 $45 $45
Manual Credit Reconnection - After Hours* (Week days between 4pm and 8am, weekends and public holidays) $138 $210 $315
Automated Credit Reconnection - After Hours (Week days between 4pm and 8am, weekends and public holidays) $45 $45 $45
Contractor Visit Fee (the contractor visits but does not complete the job) Refer to fees above 

 

Gas Charges
Reconnection (Next Day - Week days between 8:30am and 4:00pm) $130
Reconnection (Same Day - Week days between 8:30am and 4:00pm) $170
Reconnection (After Hours - Week days between 4:00pm and 8:30am, weekends and public holidays) $250
Disconnection $115
Credit Disconnection $135
Contractor Visit Fee (the contractor visits but does not complete the job) Refer to fees above

 

Phone & Internet Charges Charges
Soft Restriction Fee $45

Hard Restriction Fee

$35

Reconnection of phone and/or internet services

$63

 

Administration Fees Charges
Disconnection Notice Fee $18
Final Disconnection Notice Fee $20
Missed Arrangement Fee $10

 

Power Dispatch Fees Urban Rural Remote
Network Fault Callout Fee $135 $135 $135
Noisy Meterboard - Call Out Fee*** $78 $135 $177
Noisy Meterboard - Call Out Fee - After Hours*** $140 $210 $240
No Hot Water - Call Out Fee*** $78 $135 $177
No Hot Water - Call Out Fee - After Hours*** $140 $210 $240
Tariff Change $85 $135 $230
Meter Change $155 $198 $305
Meter Relocation $170 $210 $320
Meter Reseal $120 $155 $290
Site Visit $110 $135 $290
Install Import / Export Meter (1 or 3 phase) $155 $198 $305
Meter Test $240 $240 $240
Option Change (where no site visit is required) $40 $40 $40
Permanent Disconnection $120 $155 $240

 

Gas Dispatch Fees New Fees
Meter Removal $170
Site Visit $115
Network Fault - Call Out Fee*** $135
Permanent Disconnection $450

All prices include GST.
*These are the minimum charges that will apply. When a site visit is required in some remote areas higher charges may apply. Both disconnection and reconnection fees will apply if both jobs are completed.
***  These fees will only be charged if no fault is found, or the fault is found to be internal.

PLEASE NOTE:

The above charges relate to miscellaneous services and not to power or gas prices.