Electricity |
Urban |
Rural |
Remote* |
Disconnection |
$45 |
$45 |
$45 |
Credit Disconnection |
$45 |
$45 |
$45 |
Manual or Automated Reconnection - Business Hours (Week days between 8am and 4pm) |
$45 |
$45 |
$45 |
Manual Reconnection - After Hours* (Week days between 4pm and 8am, weekends and public holidays) |
$118 |
$190 |
$290 |
Automated Reconnection - After Hours (Week days between 4pm and 8am, weekends and public holidays) |
$45 |
$45 |
$45 |
Manual or Automated Credit Reconnection - Business Hours* (Week days between 8am and 4pm) |
$45 |
$45 |
$45 |
Manual Credit Reconnection - After Hours* (Week days between 4pm and 8am, weekends and public holidays) |
$138 |
$210 |
$315 |
Automated Credit Reconnection - After Hours (Week days between 4pm and 8am, weekends and public holidays) |
$45 |
$45 |
$45 |
Contractor Visit Fee (the contractor visits but does not complete the job) |
Refer to fees above
|
Gas |
Charges |
Reconnection (Next Day - Week days between 8:30am and 4:00pm) |
$130 |
Reconnection (Same Day - Week days between 8:30am and 4:00pm) |
$170 |
Reconnection (After Hours - Week days between 4:00pm and 8:30am, weekends and public holidays) |
$250 |
Disconnection |
$115 |
Credit Disconnection |
$135 |
Contractor Visit Fee (the contractor visits but does not complete the job) |
Refer to fees above |
Phone & Internet Charges |
Charges |
Soft Restriction Fee |
$45 |
Hard Restriction Fee
|
$35 |
Reconnection of phone and/or internet services
|
$63 |
Administration Fees |
Charges |
Disconnection Notice Fee |
$18 |
Final Disconnection Notice Fee |
$20 |
Missed Arrangement Fee |
$10 |
Power Dispatch Fees |
Urban |
Rural |
Remote |
Network Fault Callout Fee |
$135 |
$135 |
$135 |
Noisy Meterboard - Call Out Fee*** |
$78 |
$135 |
$177 |
Noisy Meterboard - Call Out Fee - After Hours*** |
$140 |
$210 |
$240 |
No Hot Water - Call Out Fee*** |
$78 |
$135 |
$177 |
No Hot Water - Call Out Fee - After Hours*** |
$140 |
$210 |
$240 |
Tariff Change |
$85 |
$135 |
$230 |
Meter Change |
$155 |
$198 |
$305 |
Meter Relocation |
$170 |
$210 |
$320 |
Meter Reseal |
$120 |
$155 |
$290 |
Site Visit |
$110 |
$135 |
$290 |
Install Import / Export Meter (1 or 3 phase) |
$155 |
$198 |
$305 |
Meter Test |
$240 |
$240 |
$240 |
Option Change (where no site visit is required) |
$40 |
$40 |
$40 |
Permanent Disconnection |
$120 |
$155 |
$240 |
Gas Dispatch Fees |
New Fees |
Meter Removal |
$170 |
Site Visit |
$115 |
Network Fault - Call Out Fee*** |
$135 |
Permanent Disconnection |
$450 |
All prices include GST.
*These are the minimum charges that will apply. When a site visit is required in some remote areas higher charges may apply. Both disconnection and reconnection fees will apply if both jobs are completed.
*** These fees will only be charged if no fault is found, or the fault is found to be internal.
PLEASE NOTE:
The above charges relate to miscellaneous services and not to power or gas prices.