Information you will
need to provide

Whatever Trustpower plan you’re signing up for

• You’ll first be asked for your name, and details including your email address and phone numbers.
• There will be a quick online credit check. So long as your credit history is accepted, you can then answer questions to match the plan you want.

Information for phone and power

• If you currently have a phone account, you’ll be asked for the provider, account number, name on the bill and your phone number.
• If you’ll be moving to the address, you’ll be asked for the move date.
• You’ll be asked if the power is currently on.
• You’ll be asked for any information needed by the meter reader, such as if there is a dog on the property.
• You’ll be asked if you’re a vulnerable customer. If you are, you’ll need to provide confirmation.

Information for broadband

• You’ll be asked the same phone and power details as above.
• You’ll then be asked whether the connection will be over broadband or the Fibre network.
• You’ll be asked whether you’re currently connected over broadband or Fibre and there’s a range of questions to get your connection set up.

Information for gas

• You’ll be asked how easily the meter or delivery point can be accessed.
• For reticulated gas, you’ll be asked if the gas is currently on.
• For bottled gas, you’ll be asked if you need a delivery now.
• You’ll be asked for any information needed by the meter reader or delivery team.

Information for billing

• You’ll be asked for your billing and payment preferences. You’ll need to choose a password and confirm a billing delivery address.

Now you're ready to sign up with Trustpower for power, phone, internet and gas.