Trustpower’s Faults Update Service is available any time there is a power cut. If the power goes off at your place, call us on 0800 87 87 87 to register for Faults Updates. Our Faults Line is open 24/7. We’ll phone or text you with any situation updates until the power is back on. You can choose whether you’d prefer a text or phone call.
Where ever possible, if we are alerted by the electricity network company that your power is due to be turned off for network maintenance, we will advise you in writing. We will endeavour to give you as much notice as we can, however in an emergency situation this may not be possible.