If you aren't happy with the service that we have provided to you - please tell us.

We value your custom and will always try to quickly find a solution for any problems you may have with us.  We certainly don't want problems to go unresolved.

If however you feel your complaint is not getting the response it deserves from us, you can refer it to the Electricity and Gas Complaints Commission. The Electricity and Gas Complaints Commission is an independent organisation that specialises in resolving electricity and gas complaints in a fair and equitable manner, at no cost to you.

Their contact details are:

Electricity and Gas Complaints Commission
P O Box 5875
Lambton Quay
Wellington 6145

Freephone: 0800 22 33 40
Fax: 0800 22 33 47

Website: www.egcomplaints.co.nz