TrustPower aim to read your meter every second month in most urban and rural areas, and every three to six months in remote areas.  In the months that we don't read your meter we generate an estimate based on the amount of power used during the same period the previous year.

If you would prefer, you can read your own meter, send us the exact figures and then always receive a bill based on actual readings.  If you have received an estimated bill, simply send us your reading within five days of receiving your bill, and we will re-issue the bill.

If one of our Meter Readers leaves you a card saying they were unable to access your meter, please send us a reading, or log onto our online customer services at the top of this page on the right and enter your readings online.

For any more information please contact our Customer Service Team on 0800 87 87 87.

How to read your meter:

There are two types of meter dials.  The modern meter dials look like the mileage recorder on your car's speedometer (Diagram A). 

The older style meter dials look like clock faces ( Diagram B). 
When reading the meter, start reading from left to right and only read the black numbers or dials.

To read the meter shown in Diagram A:

Simply read from left to right.  This meter has used 005619 units (kilowatt hours).
Ignore the figure on the far right which is marked underneath as either 0.01, 0.1 or 1/10. 

On many meters this figure is red in colour - but not in all cases.

To read the meter shown in Diagram B:

The two top dials 1/100 and 1/10 are for testing purposes only, so you can ignore them. 

Read the black dials from left to right starting with the dial with the highest number under it. Eg. 10,000 as shown to the right.

When the hand is between two numbers, always read the lowest number (even if it not closest to the hand).  For example, if the hand is between 5 and 6, write down the number 5.

When the hand looks like it is exactly on a number, look at the hand of the clock to the right.
If the hand on that clock is between 9 and 0 then write down the lower number from the previous clock. 

If the hand is between 0 and 1 then write down the higher number from the previous clock.  The meter reading in this example is 05619.