Need some help?
Before you send in your request, please check the following to see if they provide the answer you require.
Most Common Requests
My password doesn't work. Can I have a new one? How to get a new password
I haven't received my power bill, how much do I owe? How to get your account balance online
Why does my power bill seem high? Some possible causes of high bills and simple checks for you to complete
Does TrustPower supply electricity in my area? Map of areas that TrustPower supplies
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Or you can call us:
Ph. 0800 87 87 87 or (07) 574 4754 we're here 8:00am - 7:00pm, Monday - Friday
If calling from overseas: + 64 7 574 4754
Or you can email us:
Or you can fax us:
Fax. 0800 329 302 or (07) 574 4825
If faxing from overseas: 00 64 7 574 4825
Or you can write to us:
Private Bag 12023
Tauranga Mail Centre
Click here to see a map of how to get to our office.