IMPORTANT INFORMATION: Transpower is asking households across the country to think carefully about their electricity usage tomorrow morning (Friday 10 May) between 7am and 9am to avoid potential outages. For updates and tips for reducing power during this time, please visit Transpower's Facebook page.

If you rely on power for medical reasons, make sure you have a backup plan in place, or call 111 in an emergency. Thanks for your support to keep the power on for all Kiwi during this time.

Tili Mercury's Chatbot

MEET TILI.

I have a wonderful goal. To make managing your account and answering questions online easy.  

Tili Mercury's Chatbot


You probably have better things to do with your time than searching our website or calling us. I’ve got the inside scoop on Mercury, our services, and your account, and I'm here to help you, along with my Support Team. 

Chat with us Monday to Friday 7.30am-6.30pm, or Saturday and Sunday 8.00am-6.30pm.

Tili Mercury's Chatbot

HERE ARE SOME WAYS I CAN HELP

• Having trouble with your internet connection? I can talk you through a solution.

• Thinking about fibre? I’ll let you know right away if it’s available for you.

• Ready to reorder gas? I can get an LPG bottle heading your way.

• Unsure of your account number or balance? Too easy, I've got that information right here.

• Need help with your bill? I can change how you receive you bills and also share the different ways you can pay. I can even set up a new payment method for you.

START A CHAT with me 

• Look for the 'chat with us' button in the bottom right hand corner of our website, or in the Mercury App. 

• Once you've clicked 'chat with us', the chat box will open.

• When you're chatting, it's best to ask one question at a time and keep things simple.

I'm always learn new ways to help, so if I don’t show up right away, it’s because my Support Team based around Aotearoa New Zealand are joining in. If at any time you’d rather talk to one of my teammates, just type ‘human’ and I’ll transfer you over to them.


Chat soon!

Tili Mercury's Chatbot