STAKEHOLDER
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INTERACTION
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KEY INTERESTS AND CONCERNS
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HOW WE RESPOND
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Generation Communities
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- As required community/stakeholder meetings on key topics of interest
- Regular community group meetings
- Stakeholder surveys
- Charitable donations and sponsorship
- Community Awards Programme
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- Impact of electricity generation on communities including transport of goods and staff
- Impact on recreational areas around generation sites
- Impact on local employment
- Contribution to economic/ sustainable/social development of affected communities
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- Targeting 100 per cent compliance with consent conditions
- Mitigation projects
- Environmental management systems
- Policy of hiring locally where local skills and expertise are available
- Sponsorship and management of local community awards
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Tangata
Whenua
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- Regular formal and informal meetings with iwi at generation sites
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- Minimisation of any ongoing impact and degradation of tangata whenua cultural and spiritual values
- Minimisation of, or where appropriate mitigation for, ongoing environmental footprint
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- Seek to understand and acknowledge tangata whenua regarding electricity generation schemes
- Seek to understand and acknowledge the impact of activities on values held by tangata whenua
- Where possible and appropriate reach mitigation agreement with iwi impacted by generation operations
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Customers
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- Customer interaction through customer service staff, meter readers, account managers and community relation activities
- Customer surveys
- Customer newsletters
- Website
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- Cost, reliability of and access to electricity supply
- Customer service and satisfaction
- Energy efficiency and renewable generation
- Company reputation
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- Treat all customers fairly and with respect
- Be aware of and seek to minimise risk for customers with vulnerabilities
- Provide energy efficiency advice to customers
- Aim to provide the highest possible level of service
- Deliver open and transparent pricing/ billing
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Employees
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- Staff surveys
- Staff newsletter
- Intranet
- Direct engagement on key topics of interest
- Staff committee
- Chief Executive’s staff updates
- Inter-team challenges, sports and fun evenings
- Employee involvement in community activities
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- Work/life balance
- Achieving and maintaining zero health and safety incidents
- Competitive rates of pay
- Being a socially and environmentally responsible employer
- Training and development
- Be regarded and respected as a responsible employer and an employer of choice
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- Monitor staff work levels, performance and feedback
- Provide Wellness and EAP programmes
- Promote Safety Week to employees and their children
- Promote and operate a democratically elected Health and Safety Committee
- Promote and operate a democratically elected Staff Committee
- Keep employees well informed about our business
- Actively engage with employees
- Promote internally for 75% of positions
- Deliver market based remuneration
- Provide leadership development programme
- Subsidise life, trauma and income protection insurance
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Special Interest Groups
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- Meetings to discuss key topics of interest and/or concern
- Partnerships and funding to deliver, where appropriate, community benefit
- Respond to information requests
- Membership of relevant organisations
- Community Connect website
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- Contribution to climate change
- Impact on local communities – positive and negative
- TrustPower’s interest in and ability to support community development
- Promotion of and support for community voluntary sector
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- Contribution to climate change strategy and policy
- Submit on the New Zealand Energy Strategy and other key energy policy documents
- Develop renewable electricity generation
- Actively engage with and contribute to the community voluntary sector
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Government
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- Briefings with Ministers and officials
- Submissions on policy
- Contributions to development of policy
- Participation in working groups, conferences and meetings
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- Security of supply
- Ensuring company corporate social responsibility
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- Assist with development of climate change strategy
- Engage with Government and other stakeholders and submit on the New Zealand Energy Strategy and other key energy policy documents
- Develop renewable electricity generation
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Electricity Sector
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- Submissions on electricity sector policy
- Participation in utility forums
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- Working with other industry stakeholders with mutual interests related to planning and regulation
- Security of supply
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- Submission on the New Zealand Energy Strategy
- Participation in working groups, conferences and other key forums on key topics of mutual interest
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Suppliers and Contractors
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- Contractual arrangements
- Procurement policy
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- TrustPower policies/procedures and requirements clearly communicated and understood
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- Development and implementation of a sustainable procurement policy
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General Community
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- Media liaison
- Public meetings
- Direct mail communications
- Advertising
- Website
- Direct Community involvement
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- Keeping the lights on uninterrupted
- Contribution to climate change debate/policy
- Cost and access to energy
- Impact on local communities positive and negative
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- Climate change strategy
- Submission to the New Zealand Energy Strategy
- Direct community involvement, interaction, sponsorship and support.
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Shareholders
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- Annual meeting
- Board representatives
- Reports and publications
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- Sustainable earnings
- Growth
- Growing shareholder value
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- Achieve carbon neutrality
- Considered economic investment
- Deliver sustainable shareholder returns
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